Those who continue to advance the customer experience will undoubtedly build customer loyalty, capture market share, and most importantly, increase profitability.
PLANO, TX (PRWEB) January 07, 2013
Traub Hospitality announces the launch of its new website, TraubHospitality.com, and dedication to assisting businesses worldwide to achieve a higher level of customer experience as well as employee engagement. It is the underlying principles of Traub Hospitality that when customers experience exceptional service and employees share in the vision and mission of a company, there is almost always a decrease in employee turnover and revenue increases significantly.
Matt Traub, founder of Traub Hospitality, dedicated himself to providing the ultimate customer experience for clients throughout the hotel and resort industry for more than 15 years. Traub served as one of the leaders of a series of five-star properties including the Four Seasons in Chicago, Dallas, and Jackson Hole, and helped his team win a series of coveted service awards including the AAA Five Diamond and the Forbes Five Star Award. Matt Traub assures that businesses that value customer relations and employee satisfaction are closer to achieving maximum profitability.
“Our goal is to partner with businesses and help them exceed customer expectations on a regular basis,” explained Founder and Principal Matt Traub. “We help our clients adapt and innovate the customer service model to always maintain an edge over the competition. Those who continue to advance the customer experience will undoubtedly build customer loyalty, capture market share, and most importantly, increase profitability.”
In an age of automated voice messages, global call centers, online support, and a downgrade in customer service by some of the largest companies in the world, a positive customer experience has languished in lieu of mass marketing. Traub Hospitality is a consulting firm that focuses on three cornerstones of developing the ideal customer experience: The ACE Method (Advancing the Customer Experience), Advancing the Employee Experience and Advancing the Sales Experience.
When a business corners the market on all three of these key factors, it will maximize its profit potential. “Poor customer service costs U.S. companies about $80 billion a year in lost sales, and more than 60% of those unhappy customers go to a competitor,” adapted from a Times article per 2012 Infographic by Parature, a customer service software company.
Traub Hospitality offers risk assessment and analysis, a new set of service standards that address shortcomings in the customer experience, sales and customer service training for employees and ways to improve employee retention and customer relations.
Traub Hospitality serves the hotel, restaurant, retail and health care industries with a focus on advancing the customer, patient, employee and sales experience. The launch of TraubHospitality.com is the unveiling of a new generation of customer experience and satisfaction that will drive revenue for any business that considers these factors tantamount to success.
ABOUT TRAUB HOSPITALITY
Founded in 2012 by Matt Traub, Traub Hospitality is a premiere consulting firm that is dedicated to providing businesses with the tools and foresight to develop not only an ideal and innovative customer relations experience, but also exceptional employee satisfaction. With millions of businesses around the world competing for limited resources, every customer is vital to success. Traub Hospitality brings over a decade of experience to its evaluation, assessment and educational groundwork while positively impacting reputation and business results.