(PRWEB) January 10, 2013
Retail TouchPoints (RTP), the industry’s go-to source for customer engagement strategies, today unveiled the 2013 Outlook Guide, an insider’s look at the greatest challenges facing retailers in 2013.
A total of 13 retail industry experts, including well-known analysts, consultants, researchers and retailers, have shared their expertise and predictions for 2013 and beyond. Some key topics include: BYOD, showrooming, personalization, collaboration, voice of the customer, omnichannel and new media. These experts have contributed tips for executives in all types of retail segments, from specialty and big box to grocery and home improvement.
“Retail TouchPoints has become a valuable resource for retailers and solution providers looking for the latest information on retail research and trends,” said Debbie Hauss, Editor-In-Chief of Retail TouchPoints. “Our readers know they can rely on us for timely updates that will help move their businesses forward, which is why the 2013 Outlook Guide is a beneficial tool for anyone heading to the NRF Show next week.”
In addition to the 2013 Outlook Guide, RTP also has recently launched the 2013 Technology Preview, another important look at expert predictions specific to the Retail Technology sector, from 14 key executives. Leaders from top solution provider companies shared their insights on the technology trends expected to most significantly impact the industry. Each provided a unique perspective on challenges in retail, covering topics such as showrooming, RFID, mobile, Big Data, clienteling and more.
“Technology advancements continue to dominate conversations around customer engagement,” Hauss continued. “Consumers are more empowered than ever before, and solution providers are reaching those shoppers with innovations in mobile technology, mobile payments and the overall customer experience.”
Links to the 2013 Outlook Guide and Technology Predictions can be found here:
For interview opportunities with Debbie Hauss regarding the 2013 Outlook Guide, 2013 Technology Predictions, or NRF 2013 Big Show, please contact Caroline Ferns at caroline (at) gthreecom (dot) com.
About Retail TouchPoints
Retail TouchPoints, a division of G3 Communications, is an online publishing network for retail executives, with content focused on optimizing the customer experience across all channels. Tapping into the power of the web 2 .0 environment, the Retail TouchPoints network offers a weekly e-newsletter with category-specific trend pieces, turnkey retail case studies, innovative solution spotlights interactive video interviews and benchmark research. Visit our content-rich web site at http://www.retailtouchpoints.com