San Francisco, CA (PRWEB) January 14, 2013
FreeCRM.com, the world’s most popular cloud based CRM with over 275,000 customers worldwide today has announced that Religare Wellness, one of India’s leading wellness and pharmacy retailers with a network of 130 stores spread across India has selected FreeCRM.com to manage customer relationships, sales and customer support using the simple web based, cloud CRM.
Religare Wellness operates a variety of healthcare store formats including community and neighborhood stores, hospital pharmacies and corporate locations and utilizes FreeCRM.com in its back office operations, assisting marketing and sales staff to provide a quality shopping experience to its customers and improve customer service and product selection options.
By utilizing FreeCRM.com, Religare Wellness can better identify products that customers are looking for on its shelves and better track which products are not meeting consumers expectations by capturing important customer and product information through follow up and feedback received in store and online.
As the first point of care for individuals, families, and society at large in India, Religare Wellness utilizes CRM to enhance the shopping experience focused on a quality agenda, and information collected from customers through the CRM system allows management to make better informed product decisions, store enhancements, service enhancements and other changes based on customer information collected throughout the sales cycle.
FreeCRM.com’s powerful analytics and data mining features allow Religare Wellness to make better-informed decisions based on essential customer information and feedback captured at point-of-sale and post-sale touch points. The more that Religare Wellness knows about the customer, the more that they are empowered to meet customer needs and the more likely the customer will remain loyal to the brand.
The CRM value leader with over 275,000 customers worldwide, FreeCRM.com has been recognized again and again as the clear choice for CRM that is simple, powerful, and cost effective and allows you to achieve your goal – getting and keeping more customers. Our trusted cloud CRM platform helps employees collaborate and connect easily with customers like never before and is a great alternative to SalesForce.com. Low cost, low risk and quick results are achieved with no long-term contracts in the world’s most popular CRM.
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