BALTIMORE, MD (PRWEB) January 17, 2013
Edgewebhosting Inc., a leading provider of mission-critical cloud and dedicated managed hosting services, today announced the findings from a recent customer satisfaction survey, which resulted in a receiving a Net Promoter Score (NPS) score of 69.9.
The Net Promoter Score is an industry-standard metric used to gauge the loyalty of a company’s customer relationships by asking a simple question: “on a 0 to 10 rating scale, where 10 is “extremely likely” and 0 is “not at all likely”: How likely is it that you would recommend our company to a friend or colleague?” Based on their responses, customers are categorized into one of three groups: Promoters (9-10 rating), Passives (7-8 rating), and Detractors (0-6 rating). To calculate the NPS the percentage of Detractors is then subtracted from the percentage of Promoters, resulting in the company’s overall score. An NPS of more than 50 is considered excellent.
“We are very honored to continue to received such a high Net Promoter score.” said Michael Altman, Chief Operating Officer of Edgewebhosting Inc. “Having our client’s as such strong advocates of our services is a testament to our team’s commitment to delivering world class service and support.”
About Edge Web Hosting
An innovative provider specializing managed hosting solutions, Edge Web Hosting delivers customers 100% uptime with a staff dedicated to 24/7 monitoring. Among the company’s services are cloud, dedicated and cluster hosting, colocation and more. Edge Web Hosting exceeds customer expectations by providing no surprise pricing, ensuring that monthly bills stay free of unexpected charges. Hosting from the company is compliant with industry standards in the areas of PCI, SSAE 16, SAS70, HIPAA and FISMA. For more information on Edge Web Hosting, please visit: http://www.edgewebhosting.net
About Net Promoter
Net Promoter is both a customer loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Developed by Satmetrix, Bain & Company, and Fred Reichheld, the concept was first popularized through Reichheld’s book The Ultimate Question, and further explored by Richard Owen and Dr. Laura Brooks in Answering the Ultimate Question, which takes an in-depth look at how leading companies are using Net Promoter to drive business improvements around the customer experience. Net Promoter has been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. For additional information, visit http://www.netpromoter.com