“We have systems in place to improve customer service and lifestyle programs to develop a strong community presence,” stated Andrew Schlegel, CCAM, Merit's Executive Vice President, Community Management Central Region.
Los Angeles, CA (PRWEB) January 17, 2013
Merit Property Management, a FirstService Residential Management company, has been selected to provide homeowners association property management services by the Board of Directors for The Excelsior Condominium Homes located in The Americana at Brand. Developed in 2008 by Caruso Affiliated, The Excelsior Condominium Homes offer 100 state-of-the-art condominiums and are considered Glendale's premier residential address. Merit assumed management responsibilities on January 1, 2013.
“The HOA board was searching for better solutions to improve their management services. We have systems in place to improve customer service and lifestyle programs to develop a strong community presence,” stated Andrew Schlegel, CCAM, Merit's Executive Vice President, Community Management Central Region. “Our Los Angeles regional team is excited to partner with The Excelsior Board of Directors, Caruso Affiliated and the retail partners at The Americana.”
Schlegel added, “We consistently analyze community trends and know that resident’s needs change from year to year. Therefore, we create the best responsive systems to meet their high expectations for living in such a prominent community.”
Merit provides a five star “white glove building review” which offers audits from physical maintenance to customer service. Management services will include onsite concierge services, a community event and lifestyle program along with the creation of a resident website. MERITConnect is a proprietary tool that provides community board members quick, online reliable access to work orders and maintenance logs. In addition, MERITConnect provides residents with day-to-day services including notices of packages, mail, guest arrivals and valet which will extend convenient services to residents.
The Excelsior Condominium Homes offer residents a luxurious urban oasis featuring a private fitness club, a resort-style pool and spa, an outdoor fireside retreat, a club room, private residential elevators and gated parking garages.
For more than 30 years Merit has been providing comprehensive HOA community management services including maintenance, financial services, communication, legal guidance as well as facilitating insurance requirements. Merit's Los Angeles team serves mid- and high-rise communities specializing in properties ranging in size from 10 units to those with over 500 units.
About The Americana at Brand in Glendale
The Americana at Brand has been named the ultimate in shopping, dining, entertainment and luxury living. The development brings together a mix of restaurants and 75 boutiques and nationally known and one-of-a-kind retailers along with 238 luxury apartments and 100 condominiums. This upscale retail offering has made Glendale one of Los Angeles’ most desirable shopping destinations. The Americana at Brand opened on May 2, 2008.
The property was built and is owned and operated by Los Angeles businessman Rick J. Caruso and his company Caruso Affiliated. Caruso Affiliated has built and operates many other large mixed-use projects including The Grove at Farmers Market in Los Angeles, CA, Waterside Marina del Rey in Marina del Rey, CA, and The Lakes at Thousand Oaks in Thousand Oaks, CA.
Since 1980, Merit has grown to be one of the foremost providers of professional community association services in the Western States, with nine regional offices throughout California. Merit specializes in the forward planning and management of master planned, single family home/condominiums, active adult, and urban high- and mid-rise communities (http://www.meritpm.com).
Voted “Best Companies to Work” 2010, 2011, 2012 as recognized by the Orange County Business Journal.
Merit is a subsidiary of FirstService Residential Management (FSR). FSR is the largest manager of residential communities in North America, overseeing more than 5,600 properties and over 1.3 million residential units.
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