Having this capability is crucial towards improving our lobby sales, service and productivity.
- Pat Damberger, Director Branch Operations at Wings Financial
Alpharetta, GA (PRWEB) January 22, 2013
Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Wings Financial Credit Union has adopted FMSI’s Lobby Tracking System™ (LTS). The $3.8 billion, Minnesota-based financial institution can now better track key sales, service and productivity metrics in their lobby.
"Having strong business intelligence is very important in understanding lobby performance, and our manual lobby tracking process has its limitations,” says Pat Damberger, Director Branch Operations at Wings Financial. “FMSI’s solution streamlines and centralizes our lobby tracking capabilities, which allows us to better analyze our cross-selling activities, wait times and assist times. Having this capability is crucial towards improving our lobby sales, service and productivity.”
The Lobby Tracking System™ helps banks and credit unions support their retail branch environment through an account holder queue management system and offers real-time performance dashboard reporting, including over 20 unique service and sales reports.
"FMSI’s Lobby Tracking System™ empowers us to answer lobby performance questions,” says Polly Belden, Deposit Systems Manager at Wings Financial. “Are we achieving desirable cross selling levels and do we have the appropriate staffing throughout the day? With the Lobby Tracking System we can easily compare branches for wait and assist times, what products or services members are coming in for and see the upsell much quicker and easier. With this actionable business intelligence, we are in a great position to measure and improve our lobby performance.”
“Without the right business intelligence, most financial institutions are not equipped to make a thorough evaluation of lobby performance levels,” says W. Michael Scott, President/CEO of FMSI. "FMSI has more than 20 years of experience helping banks and credit unions improve the productivity of their staffs through meaningful business intelligence. Our unique solutions for measuring lobby performance regularly reveal areas for better service, sales and productivity."
About Wings Financial
Wings Financial Credit Union, based in Apple Valley, Minnesota, is the largest credit union in Minnesota and a member-owned, full-service financial institution. Wings Financial ranks among the country's largest credit unions with $3.8 billion in assets and 200,000 members worldwide. Wings provides outstanding value in financial services to people living and working in the Minneapolis-St. Paul, Minnesota, and Seattle-Tacoma, Washington, metro areas as well as U.S. aviation industry employees nationwide.
Wings offers a robust suite of online and mobile services and operates 23 branch offices around the country. They also offer an ATM network with over 60,000 surcharge-free ATMs coast-to-coast. Learn more at http://www.wingsfinancial.com.
About Financial Management Solutions, Inc. (FMSI)
Located in suburban Atlanta, GA and established in 1990, FMSI provides easy-to-use yet sophisticated, business intelligence systems —The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)— that allow financial institutions to manage and staff to meet their service and sales needs. As the industry experts, FMSI gives banks the ability to schedule their team throughout the branch network, and to manage staff through easy-to-read color graphics and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.