San Diego, CA (PRWEB) January 24, 2013
Providing high level customer service isn't just about giving employees a training manual and throwing them to the wild, MyInfoBill.com says; it's about offering ongoing training to ensure an excellent level of response when they deal with the public.
With that in mind, MyInfoBill.com has decided to incorporate an ongoing comprehensive training program for every member of their customer service staff. They believe that this will create a new gold standard of customer service in the e-commerce marketplace.
The process will start off with each customer service representative going through initial training, and then passing an exam in order to become certified to deal with the public and help them with their questions and concerns, representatives said.
Their initial efforts will be monitored and should any mistakes be made, they will be required to go through the training process again before they have the chance to continue to interact with the public.
Then, as they become comfortable in their initial roles, they will be given advanced levels of training. These advanced techniques will be based on the experiences of more seasoned customer service representatives, the company said.
The process will be ongoing, with additional skills brought into the mix as the employee continues to work for MyInfoBill.com. And, the training itself will evolve as the company develops new ways to offer customer service excellence.
MyInfoBill.com encourages other companies that are tasked with dealing with the public to set up similar ongoing training programs. They note that telephonic and online customer service often has a bad reputation with the public due to undertrained and inexperienced representatives.
They hope that by taking a lead in intensive training methods, they can help the entire industry improve and at the same time grow levels of customer satisfaction.
Customer service website MyInfoBill.com was created to serve the needs of public records clients across North America. With thousands of requests processed each day, MyInfoBill.com continues to grow as a reputable customer service resource. Visit MyInfoBill.com to chat with a live representative or email josh(at)myinfobill(dot)com with any questions or concerns.