Ninety percent of our provisions were completed in less than three hours in 2012, and ninety-five percent of support tickets were responded to within ten minutes.
Dallas, Texas (PRWEB) January 31, 2013
From the redesign of OnePortal Control Panel, to the addition of GlobalSign OneClickSSL, 2012 was an exciting and productive year for Limestone Networks, the Dallas-based, on-demand dedicated server provider. Partnerships were secured with leading industry solutions providers such as Olark, UserVoice, AdRoll and DesignPax, improvements were made to their Account Specialists department to better facilitate client interaction and service, new selections of high-performance processors were included to their server lineup such as the Dual Intel Xeons E5-2620 and E5-2650, advanced routing technology was employed at the rack level in preparation for IPV6, and further enhancements were made to company operations for which they are pleased.
In addition to internal developments, Limestone Networks also made considerable strides regarding public outreach in 2012. Sales and marketing representatives promoted company services at several domestic and international conferences last year such as HostingCon, ResellerClub Hosting Summit, SXSW, and also the Parallels Summit where Limestone Networks won New Partner of the Year Award. Social networks platforms like Facebook and Twitter were leveraged to generate greater company exposure as well as create new opportunities to engage with clients and other industry representatives. LSN executives believe that last year will be remembered as a turning point for Limestone Networks: From promising youthful challenger, to demonstrably capable & established dedicated server provider.
Regarding support metrics for 2012, Kris Anderson, Director of Support said, “Ninety percent of our provisions were completed in less than three hours in 2012, and ninety-five percent of support tickets were responded to within ten minutes. With the recent increase in staffing, we are anticipating reductions in these numbers which are already among the best in the industry.”
Despite the growth and improvements of 2012, Limestone Networks has no intentions of resting on past success. 2013 looks to be equally promising and their executive team has listed the following objectives as having prioity for the coming year:
- LSN Cloud Hosting.
- Build your own cloud with OnApp.
- Make IPV6 available to all clients.
- Offer more SSDs, larger capacity HDDs and new Intel processors.
- Greater staffing in sales, support and abuse departments.
- Enterprise level SAN & NAS solutions.
- Additional bandwidth carriers.
- And much more!
With respect to the company’s ambitious plans for this year, Ryan Gelobter, IT Manager remarked, “It’s going to be a challenging year for me, but with the additional staffing in IT and Development I’m expecting effective solutions for LSN Cloud and other projects to be completed by the 4th quarter. Be looking for larger capacity drives, new processors and other inventory selections in the very near future.”
Clearly, LSN has significant endeavors planned for the months ahead. These objectives serve the purpose of reinforcing their three word motto and business philosophy: Simple. Solid. Superior.
Limestone Networks would like to thank their clients, partners, investors and employees for making 2012 exceedingly rewarding. They extend enthusiastic invitations to the same, as well as to all new visitors and prospects as they endeavor to make 2013 an even greater success.