NEW YORK, NY (PRWEB) January 31, 2013
Auto dealership service departments using Canon’s Intelligent Dealer Electronic Archiving System– IDEAS – report that their dramatically leaner operations are more competitive and better able to manage and mitigate security and compliance risks.
The details of how dealerships use this technology to streamline workflow and improve efficiencies and costs are discussed in the new report, "How Auto Dealers Manage and Mitigate Security and Compliance Risks Using Paperless Workflow Technology," by auto retail industry writer J. Robert Leman. Click here to download in PDF.
For more information about Canon’s IDEAS offering, visit Canon IDEAS at booth #2143 at the NADA Convention & Expo 2013 in Orlando, FL, February 8th – 11th.
Dealerships like Center BMW, Sherman Oaks, CA, a technology-driven dealership focused on business improvement, uses IDEAS to eliminate paper use and handling throughout its repair order and warranty processes. It processes 80 ROs a day. As a result, it has:
Furthermore, this report notes that utilizing paperless workflow archiving technology, a single service tech saves 50 minutes per day. At a $95 per hour labor rate, the savings equals $23,750 per month!
“The biggest benefit of paperless warranty processing is efficiency,” says Chris Previtire, Service Director for Center BMW. “Our techs can now focus on diagnostics and repairing cars, not handling paperwork.
“For me, our service administrators and our warranty clerks, a paperless system like this eliminates the chaos of running around looking for documents,” he adds.
As this report’s title suggests, IDEAS also helps dealerships better secure data, such as customer information on repair orders, and store it securely out of public review. Such measures help dealerships comply with various security and compliance requirements – including OEM warranty audit processes -- demanded of the 21st century auto dealership.
Where paperless workflow technology is in use:
Click to download "How Auto Dealers Manage and Mitigate Security and Compliance Risks Using Virtually Paperless Workflow Technology."
About Canon Solutions America, Inc.
Combining the strengths of the former Canon Business Solutions, Inc. and Océ North America, Inc., Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by exceptional professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious. A wholly owned subsidiary of Canon U.S.A, Inc., Canon Solutions America is headquartered in Lake Success, NY, and has nearly 7,000 employees in over 130 offices across the country. For more information on Canon Solutions America, please visit csa.canon.com.
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $45.6 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2011† and is one of Fortune Magazine's World’s Most Admired Companies in 2012. In 2012, Canon U.S.A. has received the PCMag.com Readers' Choice Award for Service and Reliability in the digital camera and printer categories for the ninth consecutive year, and for camcorders for the past two years. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting http://www.usa.canon.com/rss.
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.