Clearwater, Fla. (PRWEB) January 31, 2013
A new case study now available from Pyramid Healthcare Solutions details how Orlando Health, Inc., one of Florida’s largest, not-for-profit healthcare networks, benefits from Pyramid’s comprehensive revenue cycle management services and achieves improved financial results.
The case study describes how Orlando Health first engaged Pyramid to outsource aged receivables to free up in-house staff to work on easier-to-manage, younger accounts, thereby reducing staff time and associated overhead. The initiative also increased the percentage of aged receivables collected.
This project, the case study reveals, then expanded with Pyramid reviewing accounts where the primary payer denied payment or paid only in part, which involved signing directly into Orlando Health’s work queue and system to work on those accounts. This seamless integration and interface with Orlando Health’s host patient accounting system expedited account placement, note posting and invoicing.
Another service highlighted is Orlando Health’s use of Pyramid to survey patients to gain insight and unbiased feedback on their experiences with the business office with the goal to further improve customer service.
“As reimbursements decline and self-pay increases it is critical that healthcare organizations have a sound strategy for their aged receivables,” stated Nav Ranajee, Vice President of Sales and Marketing at Pyramid. “We are happy to be able to assist Orlando Health in improving their cash collections.”
The case study, which also includes commentary from Orlando Health executives, is available on the Pyramid website at http://www.pyramidhs.com/landing/orlando-health-patient-financial-case-study.html.
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About Pyramid Healthcare Solutions
Founded in 1985, Pyramid Healthcare Solutions partners with healthcare providers to assess, validate and resolve gaps in their revenue cycle, leading to improved and sustainable financial results. Pyramid offers a complete best-practice suite of revenue cycle solutions, including coding services (on-site and remote), HIM services, cancer registry, revenue cycle, revenue discovery, charge capture, accounts receivable management, patient financial services, human resources, managed care services, and education and training. Headquartered in Clearwater, Fla., Pyramid employs more than 300 credentialed, knowledgeable healthcare professionals and best practices developed with more than 500 clients. For more information on Pyramid Healthcare Solutions, visit http://www.pyramidhs.com.