When you don't have enough customer service representatives to handle call volume, that's when mistakes get made that could impact the branding of your company.
Tulsa, OK (PRWEB) February 01, 2013
Citing a growing customer service need, RecordAccount.com is going to move toward cloud-based customer service in the coming weeks, the company said.
“We are lucky that our customer base keeps growing,” said company spokesman Josh Fraser. “The downside of this is that you need a larger customer service team to handle more customers, and we don't have the space to house more people in our physical call center.”
Fraser said that moving toward a cloud-based customer call center would allow more flexibility for both the company and the company's staff alike, while providing greatly improved customer service.
“When you don't have enough customer service representatives to handle call volume, that's when mistakes get made that could impact the branding of your company,” Fraser said. “We want to avoid that. Therefore, we need to find a way to expand our staff without increasing our physical real estate presence.”
Using the cloud would allow call center workers to work from home, or on the go, giving them much more flexibility with their lives.
“Given the technology that exists today, there is no reason why a call center needs to be a large phone bank,” Fraser said. “Our representatives will be able to use the cloud to start work wherever it is convenient for them. This will be particularly helpful for our call center employees with small children, who will be able to work from home and not incur high day care center costs.”
Using the cloud will allow RecordAccount.com to increase their number of employees to an infinite level as needed, Fraser said.
RecordAccount.com is a public records hub for judgement checks, warrant checks, and other criminal background checks. Search a U.S. database full of millions of names to find that individual that needs a full account of their background record.