The customer service agents are also now more closely evaluated at the end of each week on their call performances.
Yonkers, NY (PRWEB) February 01, 2013
The real estate industry can be tricky when dealing with customer service reporting and calls. HomeValue.us.org offers home estimates and background information for properties investors are interested in buying. The website has recently added new call center practices and evaluation reports for their agents.
New call center practices include making sure a customer is 100 percent satisfied at the end of a conversation. Company customer service agents are encouraged to offer refunds to any clients dissatisfied with a home value report or help services.
The customer service agents are also now more closely evaluated at the end of each week on their call performances. Any call center escalations to a manager or unhappy customers will be documented and made not on an agent's file. Negatives are indeed recorded but positive performance is also being rewarded.
Those agents with happy clients at the end of a call, and those who have customers who are interested in more HomeValue.us.org products are rewarded with in office perks, additional time off of work or other such bonuses. The managerial staff looks to provide positive encouragement and reward outstanding customer service professionals.
With these changes in the company's customer service department they hope to improve call quality standards and give their employees the boost they need to do so. Through the new service practices and weekly reporting things can only improve. HomeValue.us.org provides reliable home background reports and continues to improve customer service alongside.
Look up the value of any home on HomeValue.us.org and learn more information like neighborhood safety, school systems, residential foreclosures, sex offender locations and more. HomeValue.us.org provides an easy and cheap solution to find out property values and other important home owner records online. Contact the company's customer service department at 1-866-434-4253.