There were some procedures that got put in place in support of the faulty software that just didn't make sense when it came to actually helping our customers.
New York, NY (PRWEB) February 02, 2013
PropertyOwner.us.org is continuing to find ways to improve their standards of customer service, company officials said.
“In the past, we had some unexpected problems with our customer service procedures,” said company spokesman Josh Fraser. “It started out with a glitch in our software system that caused problems with our customer service staff. We are not proud that it happened, but we are proud that we have found ways to fix the problem.”
Once the software glitches were ironed out, the company then did an audit of their customer service procedures and found there were issues that were getting in the way of providing the level of service they expected to provide, Fraser said.
“There were some procedures that got put in place in support of the faulty software that just didn't make sense when it came to actually helping our customers,” Fraser said. “So, we decided to rebuild our customer service procedures from scratch so we can make sure our customers are always happy with the service we provide.”
The new procedures will make it easier for customer service representatives to answer questions and concerns, Fraser said. It will also reduce the amount of time people are kept on hold and reduce the average call time.
“We've just finished training our representatives on the new procedures, and they are very happy with them,” Fraser said. “We think our customers will be impressed with our new level of service as well.”
PropertyOwner.us.org was created to serve the needs of homeowners and real estate investors looking to find the values of homes or other properties. Through an extensive property owner search millions of housing records can be found with a simple address look up.