San Diego, CA (PRWEB) February 05, 2013
BackgroundFee.com says customer satisfaction levels in January demonstrate that their new software program has helped them overcome customer service satisfaction issues from the past.
“When we discovered in December that our old software system was glitchy and causing our customer satisfaction rates to plummet, we were very concerned,” said company spokesman Josh Fraser. “We hoped the new system would solve the problem, but couldn't be sure until we saw the actual data. Now we know that we made the right decision.”
The previous software system had caused customer service problems by routing customers to inappropriate CSRs. and making it difficult for representatives to actually track customer records and help them with their questions and concerns, the company said.
“We had no way to predict that the software would become a problem,” Fraser said. “We trusted our third-party vendor. We are hoping that with the new software we can put all of those problems behind us.”
BackgroundFee decided to replace the old software rather than asking the provider to patch the problems, so as to avoid additional problems in the future, the company said.
“We didn't want to have to keep worrying that new bugs would prop up,” Fraser said. “We were not going to be let down for a second time.”
Data from February showed an increase in 29 percent for overall customer satisfaction, the company said.
“That actually was better than our expectations,” Fraser said. “We are happy campers.”
BackgroundFee.com was created to serve the needs of consumers looking for a fast, safe and convenient way to purchase vehicle history, driving records, warrant check or public records checks. The company is a trusted vehicle history, driving records, warrant check or public records source, processing thousands of online searches and earning a reputation as a leader in the industry.