The company intends to put practices and guidelines into place that will reduce the amount of time customers are kept on hold.
Pheonix, AZ (PRWEB) February 05, 2013
MyReportPlan.com has recently finished an internal audit of their customer service response in 2012 and has set new customer service goals for the new year, company officials said yesterday.
“We did better than we expected in 2012,” company spokesman Josh Fraser said. “But there are always ways we can improve. We are happy with our customer satisfaction levels last year, but want to set more ambitious goals for this year. It's the best way for us to grow our company.”
The company intends to put practices and guidelines into place that will reduce the amount of time customers are kept on hold, how long it takes to resolve their problems, and increase their stated satisfaction level once the call is completed.
“These are all important benchmarks for any customer service company,” Fraser said. “We already have very low hold times and a decent level of customer satisfaction, but we believe we can raise those standards even more.”
Customer service representatives will be given financial incentives for achieving or surpassing the new benchmarks.
“We believe that rewarding good work is the best way possible to make sure that our CSRs are motivated to do their jobs well,” Fraser said. “We've tested various motivational methods and found that giving bonuses for a job well done is the most effective way to raise our standards.”
The company will update the new benchmarks during the year to make sure they are reasonable and providing the results they are looking for, Fraser said.
MyReportPlan.com gives Web searches a simple way to find public records and receive customer support. From arrest records to warrant searches to driving status, MyReportPlan.com is an all-inclusive website for background check satisfaction.