(PRWEB UK) 6 February 2013
Dedicated to provide economical rates for domestic regional and overseas air travels from the UK, TravelhouseUK has built a reliable reputation for its customers to bank upon. The agency has leaped forward with achieving new milestones in its road of consistent progress, while its current annual records concluding at the end of 2012 highlight the year to be the best one so far.
A breakdown of the entire global destination network reveals that certain regions have yielded exemplary returns. While Africa has remained a stronghold for retaining the mainstream customer market, the Far East region has raised the bar high with an approximate improvement of 25% in passenger bookings over the past year alone. Australia closely falls behind with an estimated 15% growth in number of airfare deals occurring between 2011 and 2012. Therefore the correlation is evident between the ventures of the agency in accordance with the shift of focus of the entire commercial aviation industry.
The weightage of Africa can never be left unconsidered, chiefly because the continent dominates the leaderboard for the most prominent destinations of air travel opted by customers of TravelhouseUK. The capital of Zimbabwe, Harare leads the ranking, followed on by Lagos in Nigeria and Accra in Ghana. Zambia’s capital Lusaka and Johannesburg in South Africa also make it to the top 5 list respectively.
With Internet playing a primordial role in mass communication, the IT team has been set to regulate instruments of social media in order to associate the agency with its core objectives. These include an open-based interaction with potential travellers or the general public, utilizing Twitter, Facebook, and Google+. Apart from focusing on how passengers search flights on the internet, the team has produced efforts to indicate new exotic destinations, and places worth visiting and exploring in each region. In order to stay current with the happenings which are worthwhile to receive tourists, major cultural festivals are also highlighted as a means of general awareness. Passengers can also access an entire database of holiday packages which combine hotel accommodations, assuring the complete vacation tour to be administered by a single agency.
The agents operating at the agency attend to customers in organized manner. The jurisdictions are specialized under specified consultants so as to ensure optimal customer service, allowing the passengers to obtain any additional information for their travel apart from just booking their flights. Concentration under this division has led to rapid improvements in client satisfaction levels. Official complaints against the consultants have spiralled downwards by a massive margin of 68% over 2012. A similar trend has been observed in the disputes between clients and agents for the same period, with the recorded number of disputes being just 17 by the end of the year. The emphasis laid these statistics magnifies when the expansion in the client base is considered, increasing by an astounding 47% over a single year.
Customer relations have reflected as being the foremost priority under the dealings of the agents, which is why clients have shown brand loyalty when they required to book flights at successive opportunities. TravelhouseUK attended to some 3500 returning clients for 2011, which increased to 4823 clients for the year of 2012. In recognition of goodwill and outstanding services from the agents at the agency, clients who successfully approached TravelhouseUK under the influence of references also peaked at a number of 3330, meaning an increase of 221% in this category from the previous year’s records.
TravelhouseUK has stretched its global outreach spanning all major continents, allowing its passengers from the UK to reach any given destination booking via its consultants. We are covering Middle East and Far East Asia while Europe, Oceania and Africa are being fully covered. The American continent is further divided into North America and South America. With expansion of destination networks operated by many air carriers, the latest countries available for booking with the agency this year are Iran, Cook Islands, Uruguay, Cuba and Madagascar.