Last month, the company started a program where customers are encouraged to leave feedback both when they receive their reports and after every interaction with a customer service representative.
New York, NY (PRWEB) February 07, 2013
In an effort to increase customer satisfaction, MyReportPlan.com has created an incentive program for their customer service staff, the company announced today.
“The most important part of any customer service organization are the people who work for them,” said company spokesman Josh Fraser. “We can provide all the great training we want, but if they are not motivated to achieve excellence then our standards will fall by the wayside. We can't have that.”
The incentives will be tied to customer feedback. Last month, the company started a program where customers are encouraged to leave feedback both when they receive their reports and after every interaction with a customer service representative.
“When a customer service representative has received a given number of positive reviews, they will get a financial bonus,” Fraser said. “There will be multiple benchmarks built into the program. At the high end, our customer service staff members could literally double their salary simply by accumulating enough positive feedback.”
The company will also keep track of the amount of negative customer feedback a given customer service representative generates.
“In business, you need both a carrot and a stick,” Fraser said. “Those employees who do well will be rewarded. Those who accumulate a large amount of negative feedback should probably be in another line of work. The customer service industry isn't for everyone.”
MyReportPlan.com gives Web searches a simple way to find public records and receive customer support. From arrest records to warrant searches to driving status, MyReportPlan.com is an all-inclusive website for background check satisfaction.