North Richland Hills, Tx (PRWEB) February 07, 2013
The new recommendations feature in Service Skeds makes it easy for service technicians to make any service call into a sales opportunity. Before making repairs, technicians usually perform comprehensive system diagnostics. These diagnostics enable service technicians to look at a customer’s system in four primary areas: safety, health, comfort, and efficiency.
Often technicians discover not only the cause of the current problem, but also potential problems in one or more of the areas of the service location. These are problems that may not affect the immediate functioning of the system, but may compromise the safety or efficiency of the system or the comfort and health of the customer in the future. To prevent these problems from arising, technicians usually provide customers with a list of additional recommended repairs or maintenance services.
Before Service Skeds and the new recommendations feature, recommendations for additional maintenance required the technician to manually a detailed list of repair services. With Service Skeds and the Recommendations feature, preparing a list of recommendations is simplified. Technicians just use their smartphone or tablet to choose their recommendations for repairs or maintenance tasks from a standard service list. The Service Skeds software then uses those choices to present the customer with a menu of possible work to be performed. Customers can then approve or decline each recommendation and sign for the work electronically.
The Recommendations feature in Service Skeds provides service companies with a wide range of benefits such as giving the company the ability to generate immediate revenue from additional recommended services and produce revenue during low pay periods by initiating contact with customers with “open” recommendations that have not yet been accepted or declined. The service company can also build customer loyalty through repeat maintenance visits. The recommendation feature also reduces the risk of legal liability from customer problems by maintaining a list of recommended customer repairs improve technician productivity by simplifying the process of preparing lists of recommended services.
The Service Skeds new Recommendation feature will be an invaluable part of the Service Skeds’ software for service companies. “We here at Service Skeds are extremely excited about this new feature,” said Service Skeds president Stephen Chambers. “This has been a feature that many companies have asked for and we now are able to provide this feature to the entire service industry.” By making it easy for technicians to recommend services and for customers to electronically accept additional repairs and maintenance services, Service Skeds transforms every service call into a sales opportunity for the service company.
For more information about the benefits Skeds field service management software provides can be found at http://www.skeds.com. Contact Skeds at sales(at)skeds(dot)com or call 657 444-SKED (7533).