By outsourcing live chat support, business owners can focus on the core processes of their enterprises.
Washington, D.C. (PRWEB) February 06, 2013
Ecommerce and online business websites in need of competent customer service live chat agents can now avail of Offerchat's robust and flexible live chat outsourcing packages to supplement their live chat customer support tool.
Offerchat, a free premium live chat customer service tool designed to help online businesses increase their sales and conversions, has officially opened its live chat outsourcing program to aid businesses in providing their website visitors and customers with high-quality, fast and effective customer care.
As customer care increasingly becomes the deciding factor for potential customers, online businesses in all forms and sizes are competing to provide the most convenient customer service channel for consumers without compromising quality and cost.
Live chat is a unique customer service tool that allows website visitors to chat interactively in real time with a company's customer service agents through typed messages without leaving the website. It proved to be advantageous for both the company and the customers with no caveats harmful to both sides.
Live chat outsourcing has major benefits to businesses that include:
- Faster and better customer support
- Access to skilled customer service resources
- Concentration on core business competencies
- Reduced operational and recruitment costs
- Increased customer satisfaction and loyalty
For growing businesses with high traffic (site visitors) and customers to support, or for businesses with round the clock operations due to the scale of their target market, amplifying customer care manpower is a much needed move and the answer lies in live chat outsourcing.
With live chat outsourcing, Offerchat makes it possible for the online businesses in various industries and Ecommerce initiatives to have additional live chat agents who are professionals, highly-skilled in customer service, and who would treat their customers as their own. By outsourcing live chat support, business owners can focus on the core processes of their enterprises.
Offerchat is a free premium live chat for websites specifically designed to help online businesses increase their conversions and sales. The chat tool is easy to add, full-featured and free of charge. Offerchat is brewed to perfection at Click Labs, Inc. a company based in Cebu City, Philippines. The company specializes in driving search marketing and social media traffic, social web app development and conversion optimization. Each product or service specifically helps small/medium website owners increase online visibility and improve online sales.