Denver, CO (PRWEB) February 07, 2013
Aging Safely Baths & More, a national provider of walk in tubs and roll in shower stall systems, is excited to announce it is now providing 3rd party quality control to make its excellent customer service even better. The new quality control will monitor customer satisfaction from the time customers make a purchase to the time of delivery and beyond. Using an independent 3rd party lets Aging Safely ensure that customers receive the quality and satisfaction that they expect when purchasing walk in bathtubs and showers.
The 3rd party will reach out to customers and obtain feedback on the sales, delivery, and installation process when a customer buys a roll in shower, wheelchair accessible bathtub or other fixture that can potentially make safe bathing possible. Using a 3rd party for quality control will provide Aging Safely with more consistent feedback from customers to ensure that their needs are being met when purchasing walk in tubs.
Zach Wennstedt, Founder of Aging Safely, said, “Hearing from customers to ensure their satisfaction is incredibly important. Sometimes customers do not take the time provide feedback when they purchase walk in bathroom fixtures and walk in bathtubs, so proactively contacting them supplies Aging Safely with customers’ input on a consistent basis, which allows the company to keep abreast of the performance of senior bathtubs and customer satisfaction.”
Aging Safely expects customers’ recommendations for improvements together with positive feedback to help Aging Safely make changes that increase customers’ satisfaction. Additionally, using a 3rd party for quality control guarantees that compliments and recommendations pertaining to the process of purchasing, delivering, and installing walk in bathtubs, hydrotherapy tubs and other handicap accessible safe bathing fixtures will be heard by an objective party.
According to Aging Safely, the third party company will also follow-up to confirm that customers are satisfied with their walk in tubs and roll in shower stalls. Aging Safely wants to be certain that the senior bathtubs and handicap accessible appliances are meeting customers’ needs for therapeutic safe bathing and increased independence.
An additional benefit to the 3rd party quality control is that Aging Safely employees now have more time to process the feedback and cater to customers better because they will not personally handle the quality control for walk in bathtubs and roll in shower stalls. While many of Aging Safely’s customers already refer family and friends to the company, the new 3rd party control is likely to make referrals for senior bathtubs, hydrotherapy tubs, handicap showers, and other fixtures even more commonplace. This will permit more customers to benefit from Aging Safely’s referral program. Aging Safely is thrilled to have a new way to learn about their customers’ feedback and is looking forward to utilizing the information to provide customers’ with increased satisfaction and service.