San Diego, CA (PRWEB) February 08, 2013
MyReportPlan.com will soon start mailing their customers user guides once they have purchased public records online, the company said yesterday.
“We have concerns that many people don't know exactly how to use our service,” said company spokesman Josh Fraser. “Many never visit our members area. Others contact us with basic questions about their reports or the service we provide. We want them to understand exactly what they've purchased and how they can make the most out of what we have provided.”
The pamphlets will describe the basic ways to read and take action on the public information customers have received. They will explain how to navigate the site and members area ,and also outline the legal rights and responsibilities of using pubic records, Fraser said.
“Our customer service staff deals with the same basic questions every day,” Fraser said. “So, we know the types of concerns our customers have. It just makes sense to us to provide people with the answers to those concerns in as accessible a way as possible.”
While this information is available online, the company believes that having a printed record of it will help customers have a greater understanding of what the company does and how it helps them.
“Having something on paper that they can quickly reference will make things much easier to the average person ,who may not feel like clicking through a lot of links on a website,” Fraser said.
The pamphlets will be printed on recycled paper.
“We are about the environment,” Fraser said.
MyReportPlan.com gives Web searches a simple way to find public records and receive customer support. From arrest records to warrant searches to driving status, MyReportPlan.com is an all-inclusive website for background check satisfaction.