The move of integrating two completely disjoint services into one umbrella is interesting, and ought to trigger a significant number of cross-sales
(PRWEB) February 10, 2013
iRepair.net, one of the leading companies in the space of remote computer repair services, has released an intermediate progress report of the integration process of their online virus removal service with their overall computer technical support stack. The report details out the starting date, the interface and business process changes made so far, a roadmap of the expected changes to the interface and business process, and the expected rollout dates of each phase of the change. As per the report released, the company is well on track to complete the integration at its schedule planned earlier.
Speaking to the press, Siddhartha Kapoor, the CTO of the company, ran through the report summary with brief explanations of some of the facts listed. “The good news is that we are on track to meet our planned completion dates, and so far the process has been going on perfectly as per our original schedule”, said a happy Siddhartha Kapoor, when asked about the time consumption of the project. “The changes involve touching a number of technical components that are critical to our computer technical support process, which is the core of our business. The biggest challenge of the integration process was to keep our operations up and running so that our clients never feel the impact of the changes, while we continue to work on the integration process at the back end. Fortunately, our critical risk assessment process had been spot-on, so we have managed to carry out the entire process with practically no impact on meeting our clients’ ongoing requirements. More one week, and the integration will be completed”, Kapoor went on to explain.
The integration process will ensure that both the new as well as the existing clients of iRepair.net will be able to view and access both their remote computer repair service as well as their virus removal service from the same front panel. As explained by the CTO of the company, at the back end, the integrated service requests will be architected to be split up into multiple atomic service requests, get processed in parallel by the technical support officers of the appropriate departments, and then be merged back on completion of each service request to cater a full view off the completed service.
“The move of integrating two completely disjoint services into one umbrella is interesting, and ought to trigger a significant number of cross-sales”, said an industry analyst, when asked about the business justification of the rather unconventional move made by iRepair.net. The analyst was further quoted saying that the set of audit reports to be published by the company following the full release will testify the effectiveness of this new business strategy.