We were able to turn things around very quickly for this client by injecting some fresh thinking, organizing workflow, and setting the right focus for the team.
Plano, TX (PRWEB) February 13, 2013
Pinnacle Strategies today announced that one of its clients has gained $6 million in cost savings as a result of implementing Pinnacle’s Rapid Analysis Bottleneck Improvement Team (RABIT™) process. At the same time, the client increased software production throughput by 960%.
“Our client wasn’t as successful as they could be because their efforts were constantly being sidetracked by interruptions, delays, and lack of consistent focus,” explains Mark Woeppel, President and CEO of Pinnacle Strategies. “We were able to turn things around very quickly for this client by injecting some fresh thinking, organizing workflow, and setting the right focus for the team.”
The customer, headquartered in Europe, had been recognized for having the world’s best systems; however, their software lagged in quality and esteem. Pinnacle’s challenge was to help the client elevate its quality so both products were at comparable “best in world” levels.
Pinnacle rapidly delivered the required results by helping the client:
- Master and monitor the workflow using a Visual Project Management System
- Prioritize the team’s work using a simple prioritization system
- Establish a single point of contact for field engineers
- Create a FAQ to reduce interruptions
As a result, the client’s backlog of software modifications dropped by 80% in just two months. But this improvement, against the backdrop of the main goal of improving the overall quality of the company’s systems that the most striking gains were seen: warranty claims plummeted by nearly 58%, cutting warranty costs more than $6 million.
As an added bonus, morale improved, too. As one Department Supervisor aptly put it: “The efficient daily five to 10 minute meeting replaced the totally inefficient two to three hour weekly staff meeting.”
About Pinnacle Strategies
Pinnacle Strategies is an international management consulting firm focused on operations management excellence. We work with organizations to increase shareholder value by developing high-performance business processes that significantly enhance productivity, reduce costs and time to market, improving profitability and accelerating sustainable growth. Pinnacle Strategies offers results-driven consulting solutions in the areas of performance management, project management, operations management, and supply chain.
For more information, contact Pinnacle Strategies at info(at)pinnacle-strategies(dot)com, or +1 972-492-7951.
In Norway, contact Geir Bjørnerud at:
Pinnacle Strategies AS
Stortorvet 2, 0155