New York, NY (PRWEB) February 22, 2013
Black Book Rankings, well known internationally for accurate, impartial customer satisfaction surveys in the services and software industries, conducted a sweeping four-month user poll to determine the highest ranked Electronic Health and Medical Record software systems for 2013. As part of a special research focus on implemented EHR users, Black Book reveals industry trends and announce those vendors with the highest scores in client experience.
The EHR market is expected to grow about 21% in 2013 primarily because of the government's meaningful use incentive program plus a recent surge in current users who plan shifting systems to different EHR vendors, according to nearly 32,000 survey total participants from physician practices, hospitals, clinics, and ancillary facilties from all fifty states.
"A very crowded vendor field has increased competitiveness and the drive towards warp-speed innovations," said Doug Brown, Black Book's managing partner. "The ability to meet the evolving demands of interoperability, networking, mobile devices, accountable care, patient accessibility and reimbursement are the main factors that will keep some vendors viable, Dozens of underperforming vendors will begin to be acquired or cease operations within months due to declincing market share."
The electronic health and medical record market is expected to increase to $6.7 billion by 2015, according to Black Book Research. There are more than 1,000 EHR providers in the market but Black Book forecasts at least 10% of EHR software vendors disappearing from the landscape by next year.
83% of physicans groups with 10 or more clinicians now report having fully implemented EHR systems. About half of solo physician practices and small group offices struggle with implementing even their first EHR system module.
Nationally, 68% of all physician practices have completed implementations of basic and complex electronic medical records systems in 2012. As many as one third of those practices are currently considering exchanging their original EHR for a system that better meets their respective specialties, workflow, and connectivity issues, beyond meaningful use.
Based on the aggregate client experience and customer satisfaction scores on eighteen key performance indicators, the top-ranked electronic health records systems for 2013 include by practice size inclusive of all specialties and delivery sites include:
E-MD'S: SIngle/Solo Physician (1) Practices
CARE360 MEDPLUS QUEST: 2-5 Physician Group Practices
BIZMATICS PROGNOCIS: 6-25 Physician Group Practices
ATHENAHEALTH: 26-99 Physician Group Practices
MED3000 / MCKESSON: 100+ Physician Group Practices
"High performing vendors have emerged from the pack as practice implementations succeed and fail, meaningful use attestations are reviewed, and users assess their vendor’s capabilities to meet their individual practice needs," announced Brown.
Web-based EHR systems continue to gain traction with smaller healthcare practices and private physician practices due to lower implementation costs, the report stated, while hospitals and other large healthcare practices typically use client-server based EHR systems, which comprise roughly 70 percent of the EHR software market.
The development of interoperable EHR solutions is also the biggest focus among companies in the market. As more primary care physician practices, solo and groups, are acquired by hospitals and hospital systems, there is also a noticeable trend in a shift from vendors to vendors, as practices adapt to the hospitals’ EHR of choice.
Though large-sized healthcare practices prefer on-site/client-server based EHR systems, web-based EMR solutions or ASP/SaaS models are gaining higher popularity within the small sized healthcare practices and private physician offices, as well as with several physician specialties.
Black Book Rankings surveyed healthcare records professionals, physician practice administrators, and hospital leaders in the information technology arenas to provide EHR users, media, investors, quality minded vendors, and prospective buyers of EMR/EHR software with a comprehensive comparison of the industry's top respected and performing vendors. Black Book Rankings employs detailed key performance indicators targeted at ensuring high product and service performance through comparing vendors from the customer experience.
For comprehensive research and ranking data on medical and surgical specialties, consult http://www.blackbookrankings.com for the latest customer experience results.