Atlanta, GA (PRWEB) February 13, 2013
HireIQ Solutions, Inc., the innovation leader in predictive analytics and talent acquisition solutions that improve the hiring and recruiting process for customer-facing organizations, announced today that TMC, a global, integrated media company, has recognized its LanguageIQ English-language proficiency, comprehension and critical thinking application, as a recipient of its CUSTOMER 2012 Product of the Year Award. The award is granted to products that demonstrate exceptional innovation, address real business issues, and measurably improve the quality of the customer experience.
Excellent communication skills are necessary for customer service professionals to be successful in their jobs. LanguageIQ uses media-rich web, voice response and speech analytics technologies to assess a candidate’s English-language communications skills and identify those who demonstrate a high level of language proficiency.
“LanguageIQ helps our clients ensure that their customer service operations are staffed with people who possess the skills to communicate with and be understood by their customers,” said Kevin Hegebarth, vice president of Marketing and Product Management at HireIQ. “We are delighted that LanguageIQ was recognized by TMC with a CUSTOMER Product of the Year Award. The award is further validation that LanguageIQ delivers real business value for our clients.”
LanguageIQ is used to assess the language fluency of native and non-native speakers alike with equal objectivity. Companies with offshore operations use LanguageIQ to ensure that those customer service professionals can speak as well as their onshore counterparts, resulting in improved customer satisfaction and retention.
“HireIQ was chosen to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies,” said Rich Tehrani, CEO, TMC. “LanguageIQ has demonstrated excellence and proven benefits for its customers, as well as providing strong ROI for the companies that use it. Congratulations to the entire team at HireIQ. We look forward to more innovative solutions from them in the future.”
The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine.
ABOUT HIREIQ SOLUTIONS, INC.
HireIQ is the innovation leader in predictive analytics and talent acquisition solutions that improve the hiring and recruiting process for customer-facing organizations. The company uses rich media, web and voice response technologies to automate early stage interviewing, resulting in better-qualified candidates presented for hiring consideration more quickly than traditional recruiter-led screening and interviewing. The patent pending solutions allow recruiters and other stakeholders to evaluate an applicant’s knowledge, interpersonal style, enthusiasm, energy and attitude. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit http://www.hireiqinc.com. Follow us on Twitter @HireIQInc
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://www.customerzone360.com for more information.
TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit http://www.tmcnet.com.
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