Why You Should Have a Business Continuity Plan: U.S. Best Repair Service, Inc. Explains How They Averted Catastrophe

A seemingly disastrous event took place January 21, 2013 at the US Best Repairs office when an eight-inch pipe ruptured, causing 2 inches of water to flood the entire 40,000 square foot office building. The mortgage field services leader averted disaster as the business continuity plan was implemented and the very next day work resumed as normal with minimal effects on orders and no clients even noticing the temporary office outage.

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National Property Preservation and REO Repairs Headquarters

U.S. Best Repair Service, Inc. - National Headquarters

Since US Best Repairs has a double-redundancy real-time information systems backup program, no client data was lost and customers were not affected by the temporary transition.

IRVINE, CA (PRWEB) March 06, 2013

It was a typical business day for mortgage field services leader U.S. Best Repair Service Inc. (US Best Repairs) when at 2:35pm an eight-inch water line burst beneath the 40,000 square foot flagship office. Flooding quickly ensued as the entire 1st floor was covered in 2 inches of water. Designated office safety teams sprang into action evacuating personnel while the emergency management and IT teams worked together to shut down the sites servers and temporarily disconnected power throughout the building.

The business continuity plan was implemented and immediately backup systems at the secondary office were activated. Since US Best Repairs has a double-redundancy real-time information systems backup program, no client data was lost and customers were not affected by the temporary transition. With the assistance of in house and outside personnel utilizing emergency action plans already in place, operations were never offline and resumed at 100% capacity at 7:00am the following day.

Disaster planning is an essential function of business strategy, as evidenced by the US Best Repairs example. A company without a comprehensive business continuity plan risks losing clients and may have to close its doors after an unexpected set back such as a natural disaster (or plumbing failure in the case of US Best Repairs).

About U.S. Best Repair Service

U.S. Best Repair Service, Inc. is a private, minority-owned and operated construction company specializing in inspecting, protecting, repairing and maintaining properties for the default mortgage servicing industry. Based in Irvine, California, “US Best Repairs” services REO and Pre-REO properties in all 50 states, plus Puerto Rico, Guam, and the U.S. Virgin Islands. Its mission is to provide extraordinary service at every opportunity, by exceeding expectations of timeliness and quality, with the best pricing in the industry.


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