“Xtime’s cloud-based solution will provide customers with an easy-to-use system to schedule maintenance.”
Redwood Shores, CA (PRWEB) March 14, 2013
Xtime, the leading cloud-based customer relationship management (CRM) and scheduling platform for the automotive service industry, today announced that Kia has selected Xtime’s ServiceCRM™ to enhance the Kia owner’s online service experience with an advanced web, dealer and mobile service appointment process.
Kia is deploying Xtime’s ServiceCRM to the more than 765 dealers in its U.S. network as an additional feature to its customer owner portal within Kia.com. Kia’s on-line service appointment process enhances the ownership experience and facilitates the customer relationship throughout the lifecycle of the vehicle.
The Xtime ServiceCRM will help connect Kia owners to the Kia dealer network when the vehicle is in need of maintenance or repair. Through ServiceCRM, deployed via Kia.com and dealer websites, Kia owners can conveniently view factory recommended maintenance menus and schedule an appointment at their preferred Kia dealership.
“Xtime is the latest value-adding tool Kia has deployed to help enhance the ownership experience and the relationship between Kia customers and the company’s retailers,” said Greg Silvestri, Director, Service Operations, Kia Motors America. “Xtime’s cloud-based solution will provide customers with an easy-to-use system to schedule maintenance.”
Kia dealerships and their customers will benefit from the following:
- Online Service Menus: display pre-built, VIN-specific service menus online which are fully integrated with Xtime’s online scheduling platform.
- Optional Multi-Channel Service Scheduling: the industry’s state-of-the-art solution for online service scheduling, available via web, mobile, and dealership call centers.
- Certified DMS Integrations: Xtime includes bi-directional certified integration with ADP, Reynolds & Reynolds, DealerTrack/Arkona, PBS, DealerBuilt, AutoMate and Serti dealer management systems.
“Kia Motors America has impressed us with the technological sophistication of its products and the vision they embody”, said Neal East, CEO of Xtime. “We’re honored that Xtime was chosen as a core component of Kia’s online maintenance platforms and look forward to working with Kia.”
Xtime is the leading cloud-based Customer Relationship Management (CRM) and scheduling platform for automotive manufacturers and dealer service departments. Xtime counts more than 5,000 dealerships as customers and has registered almost 2 million consumers. It processes more than 1.5 million appointments each month and has scheduled almost 50 million in total. Xtime is the exclusive or preferred provider for leading global automotive manufacturers in North America, including Hyundai, VW, Nissan, Lexus, Infiniti, Toyota Canada, Toyota US, BMW, Mercedes-Benz, Audi, and Chrysler. Xtime is also the trusted choice for many of the industry’s leading dealership groups including AutoNation, Group 1 Automotive, Penske, Sonic Automotive, Asbury, Luther, Ferman and Checkered Flag. Xtime is based in Redwood Shores, California and can be reached at (650) 508-4300 or http://www.xtime.com.
About KIA Motors America
Kia Motors America is the marketing and distribution arm of Kia Motors Corporation based in Seoul, South Korea. KMA offers a complete line of vehicles through more than 765 dealers throughout the United States and serves as the "Official Automotive Partner" of the NBA and LPGA. In 2012, KMA recorded its best-ever annual sales total and gained U.S. market share for the 18th consecutive year. Kia is poised to continue its momentum and will continue to build the brand through design innovation, quality, value, advanced safety features and new technologies.