“We continually develop features that focus on reducing RSIs while enabling fast access to essential information for the most efficient call routing,” said Vladimir Pereira – Chief Architect at Telax Hosted Call Center.
Toronto, ON (PRWEB) March 14, 2013
Telax Hosted Call Center, a leader in cloud contact center solutions, announced today further enhancements to strengthen the ergonomic design of their Call Center Agent application.
Telax is determined to make their clients and their client’s customers happy. For Telax clients, customer experience is so valued that the attention to their agents’ well-being is paramount. Taking the time to provide accessibility and a safer solution is a clear step in the right direction, especially for many of their public sector and enterprise clients.
Telax has always provided a very ergonomically designed solution to minimize RSIs (repetitive strain injuries),” by promoting a neutral body posture and minimizing keystrokes and mouse clicks. Our clients’ agents can now leverage Dragon Naturally Speaking speech recognition or native Windows 7 capabilities to interact with the agent desktop software with voice commands, further strengthening this ergonomic design.
“We continually develop features that focus on reducing RSIs while enabling fast access to essential information for the most efficient call routing,” said Vladimir Pereira – Chief Architect at Telax Hosted Call Center, “Proper ergonomic design is necessary to prevent RSIs.”
Other Telax features developed to reduce RSIs include: phone book with presence support, click-to-dial, and automatic status changes or customizable hot keys (or both!).
Telax plans to continue down this path adding ergonomic enhancements to ensure happy agents, and to enable clients to delivery excellent customer support.
Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes responsive, full-service support and no long-term contracts. The simplicity delivered by Telax Hosted Call Center enables clients like Best Buy, Johnson & Johnson, CI Investments, Health Canada and the GSA, to provide the best service to their customers, valuable business intelligence to their executives, and a user friendly solution for their agents. The result is a better customer experience today and a better organization tomorrow. And Everybody’s Happy.™ For more information download the Telax info sheet.