CUnet Chooses CallMiner Speech Analytics to Automate 100% Monitoring of Contacts

Industry leader in education marketing leverages CallMiner analytics engine to improve affiliate performance

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Not only does speech analytics ensure that our clients’ brands are being represented properly, it also allows us to monitor, manage, and enforce regulatory compliance.

Fort Myers, FL (PRWEB) March 18, 2013

CallMiner, the leader in speech and voice of the customer analytics solutions for contact centers, and CUnet, the leader in postsecondary education marketing, today announced that CUnet has chosen CallMiner’s customer interaction analytics software to automatically monitor 100% of phone calls.

CUnet works to deliver qualified inquiries to for-profit colleges and universities through a comprehensive set of online marketing services and a network of targeted media providers. CUnet chose CallMiner’s speech analytics software to ensure that affiliates are representing client brands comprehensively and accurately.

“Being able to track 100% of calls for performance and compliance is very important to us,” said Jeff Herz, Director of Operations and Compliance at CUnet. “CallMiner has solved that problem. Not only does speech analytics ensure that our clients’ brands are being represented properly, it also allows us to monitor, manage, and enforce regulatory compliance.”

“We are pleased to have CUnet join the CallMiner family,” said Terry Leahy, Chief Executive Officer at CallMiner. “CUnet clearly recognizes the value that speech analytics brings to the table when it comes to marketing and compliance, particularly in the postsecondary education market.” CallMiner offers a variety of customer interaction analytics solutions, including real-time performance monitoring.

About CallMiner - CallMiner is the market leading cloud-based solution for improving agent performance through Voice of the Customer analytics across all channels. CallMiner Eureka automates the overwhelming process of monitoring information from 100% of interactions – calls/audio, chat, email, surveys and social – to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, visit http://www.callminer.com or follow on Twitter @callminer

About CUnet - Since 2003, CUnet’s enrollment marketing experts have helped colleges and universities to reach, recruit and enroll the best students for their programs. Combining the industry’s leading technology platform, a comprehensive set of online marketing services and a network of targeted media providers, CUnet delivers qualified inquiries to meet enrollment and retention goals. CUnet’s recruitment marketing services are supported by a network of proprietary websites, including their flagship site, CollegeInfo.com, and the CollegeQuest.com student advisor service. CUnet is dedicated to providing the highest standards of transparency and compliance while promoting ethical marketing practices in postsecondary education. Headquartered in Paramus, NJ, CUnet is a subsidiary of Nelnet, a leader in education planning and financing for more than 30 years. For more information, visit http://www.cunet.com.


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