Franklin, TN (PRWEB) March 20, 2013
XACT Telesolutions, an award-winning leader in the call center industry, is now offering the same level of high-quality service to clients in need of email management, the company recently announced. XACT Telesolutions' state-of-the-art email management program enables busy organizations to outsource their email communication, allowing those companies to spend time on other important tasks by leaving emails up to the industry experts at XACT.
"As an established call center services firm, we are excited to take our experience in dealing with customers on behalf of our clients and apply that knowledge and skillset to email management," said Kathy Gray, the director of business development at XACT Telesolutions. "Our email management services will offer our clients the same great level of service that they have come to expect from our call management programs, simply in a different medium.
With email management from XACT Telesolutions, businesses can expect consistent and rapid responses to both product and service inquiries from potential customers, email support for order taking requests, and answers to frequently asked questions related to the company’s products and services. XACT Telesolutions' experienced agents are trained to follow your company's business process, which allows for accurate email communications and a fast turnaround in fielding and responding to customer messages.
"The team at XACT consists of tried and true experts in customer service, so they will be able to swiftly, accurately, and happily answer any questions or inquiries that your company receives via email," Gray said. "This allows you to focus on other more pressing aspects of your business with the peace of mind that email communications are being handled appropriately."
The professional and service-oriented team at XACT Telesolutions can provide customized solutions tailored to your particular email needs to help your business operate more efficiently, with technical assistance available 24 hours a day, seven days a week.
For more information on XACT Telesolutions, or to learn how XACT can assist your company with call center order taking or email management, contact Kathy Gray at Kathy.Gray(at)MyXACT(dot)com, call 800-670-9228, or visit http://www.MyXACT.com.