Tampa, Florida (PRWEB) March 23, 2013
The patent application pertains to advanced technologies that enables dealerships to communicate with consumers at key, relevant moments in the lifecycle of their vehicle, as well as the processes used, text and push technologies, service scheduling, customer and dealer modules, and customer surveys. The Patent application also addresses their scientific approach for keeping consumers informed regardless of the platform they choose. While primarily focused on increasing service revenue and customer retention through proprietary means, it also addresses methods to facilitate communications between car dealers and mobile app users; for instance, notifying customers in seconds that service on their car has been completed and how much they owe by text. Due to a unique dealer interface, the advisor need only put in the RO amount and hit Send.
Launched in 2010, TMD Dealer Solutions has been generating significant results for its dealerships. While thousands of consumers have downloaded the dealer-branded smartphone apps, their top performing dealership, Kuhn Honda-Volkswagen claims the app increased their service revenue over 10.6% and customer retention by more than 5% just last year. According to NADA, service revenue fell by -.7% during the same time period. The Total Revenue attributed to TMD’s app by Kuhn Automotive, was over $2.1 million in 2012, according to a case study by KMW, LLC.
“TMD has always put the dealers’ customers first by focusing on what motivates and drives consumers back into our dealerships. We are thrilled that TMD’s patent-pending technology is helping our dealers to give their customers what they want – time, savings, and convenience,” said Wallace Westall, National Director of Sales for TMD Dealer Solutions and their Affiliates. “The apps’ simplicity, speed, and proprietary tools are driving dealers to record profits and happier customers. We provide what the consumers want, not flashlights and parking meter timers. One of our innovations lets customers set a service appointment on their phone with only three-clicks in just seconds.”
Mr. Westall stated that “the newest smartphone surveys show that over 50% of all Americans currently own a smartphone, as do nearly 70% of all Americans between the ages of 18-29, and 70% of all Americans making over $75,000. By the end of next year, over 90% of all Americans will be carrying smartphones. According to surveys, nearly 98% of texts are read within 60 minutes and NEVER end up in a spam folder. This is what makes a dealer-branded smartphone app for your dealership, a critical component of your marketing strategy.”
ABOUT TMD DEALER SOLUTIONS: Founded in 2011 and Based in Tampa Florida, TMD is the leading provider of integrated dealer-branded smartphone apps in the automotive service industry. Recognizing the smartphone’s changing role in people’s lives and understanding the capabilities of Apps in the market today, TMD realized the technology shift early on. TMD pioneered utilizing smartphones to increase Service Revenue and increase Customer Satisfaction while showing Real-Time ROI in Fixed Ops. With a smartphone app your customers no longer need to wait until they get to the office or home computer before responding to customized interactive service reminders and campaigns. The direct result of this is more appointments, more ROs, more completed surveys, and a significant increase in sales and service profits. Their apps are designed by car guys for car guys.
Contact them at http://www.TMDDealerSolutions.com or 888-339-4914.