Downers Grove, IL (PRWEB) March 25, 2013
Tympani, Inc., a leading IT consulting and engineering firm, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Tympani for delivering outstanding customer service to customers in the United States.
Customer Satisfaction Excellence is the highest distinction that a partner can achieve within the Cisco Channel Partner Program. Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
"Being recognized for Cisco Customer Satisfaction Excellence demonstrates Tympani’s strength in delivering an exceptional customer experience when planning, designing, deploying, and managing Cisco advanced technology solutions,” stated Ed Kapelinski, president of Tympani. “It is a testament to our ongoing commitment to customer excellence at every stage of the process."
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Tympani for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre-sale and post-sale support capabilities - critical factors in choosing a trusted partner. Learn more about Cisco Channel Customer Satisfaction Excellence (CCSE).
Tympani, an IT consulting and engineering firm based in Downers Grove, IL, provides advanced technology solutions in the areas of IT infrastructure and communications. Tympani consultants provide IT assessments, guidance and education, while the highly experienced engineering team designs, deploys, and supports data center, unified communications, contact center and network infrastructure technologies. Tympani primarily serves the healthcare, financial, government, manufacturing, and education industries.
Tympani minimizes the risk inherent in advanced technology investments by providing expert-level engineering talent, a commitment to process which results in a positive predictable outcome, and a team of professionals who share a strong set of values and consistently deliver on their promise – ultimately giving Tympani customers confidence in their IT decisions.
Tympani is recognized by major OEMs as well as marquee mid-market and enterprise accounts for expertise and consistent execution.