(PRWEB) March 26, 2013
SkillPath Seminars, the nation’s leader in business skills training since 1989, is excited to announce a career-enhancing training opportunity coming to the local area. The Conference on Customer Service is a comprehensive, one-day public conference designed to get an entire organization’s staff of valuable customer service managers, supervisors and representatives up to speed on the best ways to handle difficult customers, deal with stress, motivate others, find the best new personnel, put that extra “something” into every customer contact and much, much more.
Successful organizations know that providing great customer service is a solid business decision with lasting results. SkillPath offers this research to think about: When customers are pleased, they’re likely to spend about 10% more on the product or service—plus call again. But if they think they haven’t been treated right? They tell everyone who’ll listen about their bad experience. More than 90% of them (according to a study by Technical Assistance Research Programs) will never buy from that company again. This special opportunity allows companies to develop and adopt winning methods for building and keeping their customer base without spending years on trial-and-error experience. Errors in customer service result in lost customers—and that’s a very expensive way to learn. The answer, The Conference on Customer Service, is now taking enrollments.
Who will benefit from this course? This comprehensive course offers important information for all levels—Customer Service Managers, Call Center Managers, Supervisors, Customer Service Representatives, Lead Reps and Specialists … anyone who deals with customers on the phone or face to face.
Those who attend this powerful conference will have a variety of skill-building sessions to choose from—presented in a unique, mix-and-match format that allows each attendee to build his or her own specific day of training from among 10 information-packed modules grouped into 2 major tracks. Each session explores a critical aspect of serving customers better and is led by an experienced trainer who’s also an expert in real-world customer service skills and techniques.
Some highlighted sessions include: Creating great service experiences, one customer at a time … How to effortlessly manage difficult customers … Powerful ways to keep CSRs pumped and productive … What today’s customers really expect—and how to deliver it … How to look and sound wonderful—even on the worst days … Deflecting the sting of put-downs, criticism and attacks … How to build rapport—and win respect—in 10 seconds flat … How to say “no” … and much more! The essential, “must-have” skills that attendees will take away from this workshop have proven themselves time and again with successful organizations across the country.
A recent class participant rated her experience a “10,” saying: “I was extremely surprised with how much I learned! I thought the training would be all about the customer, but I also learned much about myself and my job.”
The cost of this popular course is $149. Enrollment can be done by phone, e-mail or on-line. To sign up for classes or for more information on The Conference on Customer Service, see http://www.skillpath.com.
About SkillPath Seminars:
SkillPath provides practical, convenient training opportunities for businesspeople who are ready to re-tool and re-charge their professional careers. SkillPath’s unique brand of training enhances skills, saves time and money and contributes to career and organizational success. They accomplish all this through public seminars, customized on-site coursework and take-away training resources that keep careers on the grow. SkillPath has trained 10+ million people since 1989—at Fortune 500 corporations, small businesses, government agencies and not-for-profit organizations—and they promise a great learning experience at each SkillPath seminar. Their 100% money-back guarantee is proof of their commitment to everyone’s success.