A dynamic visual modeling tool for building Call Flow and IVR is an absolute necessity for modern contact center operations.
Fredericton, NB (PRWEB) March 24, 2013
Indosoft Inc. announced today the general availability of its enhanced Visual IVR Builder with the release of Q-Suite 5.7.2. This enhancement offers a superior GUI based Visual IVR Builder tool to enable customers to develop effective and powerful Interactive Voice Response systems. This is one more powerful tool available within Q-Suite for setting up medium and large multi-tenant contact center services using Asterisk.
For inbound contact centers, Q-Suite IVR Builder serves as an effective tool for increasing efficiency and reducing customer wait times. It comes with a large library of functions within an intuitive visual tool to build call-flows to leverage both data and technology for better customer management. For example, for effective call handling and distribution, an IVR can interact with available databases to identify priority callers, retrieve caller data and associated parameters appropriately. Customer experience can be further enhanced by incorporating third party libraries for TTS (Text to Speech) and ASR (Automatic Speech Recognition) into the Dialplan Builder.
Q-Suite is an enterprise class multi-tenant contact center solution with a scalable ACD for Asterisk clusters. It offers High Availability and Call Survival for mission critical applications through its Overseer Watchdog system. Cloud and customer premise installations benefit from its rich tool-sets. The Visual Call Flow Builder is one such tool within this call center software that unleashes the functionality of the Q-Suite ACD and the underlying Asterisk PBX.
“A dynamic visual modeling tool for building Call Flow and IVR is an absolute necessity for modern contact center operations. We set out to build a vivid and intuitive tool to create and deploy powerful IVR applications within Q-Suite,” says Gabriel Bourque, Chief Executive Officer at Indosoft. “The release of Q-Suite 5.7.2 with rich tools like the Visual Dialplan Builder, offers a truly advanced and cost-effective contact center solution for Asterisk.”
Indosoft, Inc. is a global provider of call center software for Asterisk. It has been deploying Q-Suite around the world for over twelve years. It also licenses its ACD for Asterisk with .NET and XML library to enterprises utilizing Asterisk in their product line. Its multi-tenant contact center software is also made available to its partners as a private label solution.