Boston, MA (PRWEB) March 28, 2013
Zappix, the Mobile Portal and Customer Service App company, announced, today, the opening of its U.S. Headquarters office in Burlington, MA. As an innovative technology company, Zappix serves both consumers and business enterprises by providing a better customer service experience using smartphones. For consumers, whether it’s making airline reservations, ordering a new product, or voicing a complaint, Zappix is empowering. The application, which can be downloaded free for Android and iPhone devices, streamlines customer service, making it easier, simpler and faster to get through to a company representative and achieve satisfying results. For enterprises in virtually every vertical market, including Healthcare, Telecommunications, Insurance, Financials, Retail and even Government agencies at National, State and local Municipal levels, Zappix is an effective tool for increasing customer satisfaction, achieving differentiation, reducing costs and increasing revenue.
Avner Schneur, the President and CEO of Kormeli, LLC, which provides Zappix with funding and business expertise, had this to say about the new location: “With the new offices in Burlington, Zappix optimizes its ability to bring robust technology to market. The company is now well-positioned to work closely with partner enterprises and meet our projections for rolling out this unique customer service app throughout North America.”
“As U.S. and Canadian markets evolve, headquartering in Burlington allows us to respond quickly and better capitalize on opportunity,” added Gal Steinberg, VP of Zappix Marketing. “It’s all part of our commitment, as a leader in mobile portal technology, to deliver a better customer service mobile solution for both consumers and the companies serving them.”
At the core of the Zappix experience are visual menus that display easy and convenient choices for directly contacting customer service. Making a selection immediately circumvents distracting and delaying audio customer service instructions, taking the user to a representative or relevant customer service area where issues can be resolved quickly. Compatible with Android and iPhone mobile devices, the Zappix app is also loaded with user-friendly, value-added features designed to build usage and loyalty. These include options for sharing on social media sites and instantly accessing stored recent and favorite customer service calls. Drawing from the experience of early adopters, Zappix appears to be a win-win for both consumers and organizations of all sizes and types. By presenting phone and web links, Zappix delivers a flexible, stress-reducing, dual resolution track that empowers customers with choice while, at the same time, enabling providers to cut costs, improve service, build a brand and present additional product/service offerings.
More About Zappix
Zappix is already a popular application in Israel. Since 2011, the service has grown rapidly to support hundreds of companies that now deliver streamlined customer service to over 150,000 Zappix users. The continually expanding list of Zappix-supported organizations includes insurance companies, banks, mobile service providers, retailers and government agencies. For more information about Zappix, contact Gal Steinberg, Vice President of Marketing at ZappixPR(at)zappix(dot)com or visit: