Charlotte, NC (PRWEB) March 31, 2013
“The phones of lawyers who represent mass tort cases are ringing off the hook”, according Laurie Leonard, President of SUITE 1000, a national telephone answering service for attorneys.
"SUITE 1000 has over 25 years of experience in handling legal intake calls legal intake calls for law firms that represent mass tort cases. That has made us uniquely qualified to help attorneys handle the avalanche of calls that are associated with mass tort." says Laurie.
Mass tort calls require special skills from telephone support staff to understand the medical terminology involved, the special screening questions that are required and how to handle the often delicate nature of discussing personal medical problems. To meet these needs, SUITE 1000 has expanded its internal infrastructure, created custom legal intake programs and all personnel are trained at their in-house Mass Tort University®.
Other examples of mass tort telephone answering services that SUITE 1000 offers include:
Laurie confirms that “Callers are often scared, in a lot of pain and they don’t know where to turn. It is really rewarding to be able to help these patients find an advocate.”