Sitel to Deploy WorkFlex Call Center Intraday Management Software

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Outsourced customer care services provider to deploy intraday workforce optimization suite

Automating intraday performance analysis and solutioning is consistent with our ongoing commitment to delivering high quality service and responsiveness to our customers”

WorkFlex Solutions, a leading provider of intraday management solutions for call centers today announced a contract with Sitel Corporation a global customer care outsourcing provider to deploy several WorkFlex Intraday Management products, including WorkFlex Manager (automated intraday staffing) and WorkFlex Alert (optimized intraday performance management).

“Automating intraday performance analysis and solutioning is consistent with our ongoing commitment to delivering high quality service and responsiveness to our customers” said Carey Box, Senior Vice-President Global Standards at Sitel.

“We are pleased that Sitel has selected WorkFlex” said Larry Schwartz, CEO WorkFlex Solutions. Our intraday auto-optimization technology which applies real-time supply chain methodologies to call center workforce administration is ideally suited for large scale Business Process Outsourcing (BPO) providers like Sitel. This announcement re-enforces the relevance of our unique value proposition within the BPO industry”.

About WorkFlex Solutions
WorkFlex Solutions LLC is Cincinnati-based Software Company specializing in SaaS-based workforce auto-optimization solutions. Founded in 2009, WorkFlex award winning technology is designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments, and quickly generate a positive ROI. WorkFlex clients span multiple industry sectors including Communications, Financial Services, and Healthcare. For more information, please visit http://www.workflexsolutions.com.

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