Streetsboro, Ohio (PRWEB) April 04, 2013
Soft-Lite Windows is pleased to pay tribute to one of its long-standing dealers, Unique Home Solutions, which recently received the "Replacement Contractor Service Excellence Award". This prestigious award -- an honor bestowed on just six GuildQuality companies -- reflects Unique Home Solutions' commitment to delivering an exceptional customer experience.
GuildQuality and Hanley Wood reviewed numerous survey responses submitted by clients of replacement contractors nationwide and then selected six winners from two different categories -- those with more than $10 million in revenue for 2012, and those with under $10 million in revenue. The winning companies had the highest overall response rates, recommendation rates and scores across all questions asked.
Replacement Contractor Magazine Editor Jim Cory shared the following insight about Unique Home Solutions' technique in a recent article on http://www.guildquality.com: "Unique Home Solutions' customers have their needs and expectations given an inordinate amount of time and attention. To set homeowners' expectations, they use a verification checklist. The form documents homeowner approval of materials and everything in the scope. Unique also makes what the company calls 'Kitchen Calls.' They will choose a customer at random to call and check in to see how the project is progressing. If things ever get rough, Unique Home Solutions sends in their Customer Euphoria team member, whose responsibility it is to turn irritation to joy!"
“Unique is part of the excellent network of dealers and distributors that promote and sell our products, and we’re especially proud that they've earned this distinguished award," said Roy Anderson, President of Soft-Lite Windows. "Unique Home Solutions truly is dedicated to providing the absolute best customer service, and that commitment is one of the biggest reasons for their success and continual growth.”
Unique Home Solutions was founded in 1983 in Indianapolis, IN, and has grown into a leader in the home improvement industry. The company offers a variety of products to help improve homes, including replacement windows, doors, siding, soffit and fascia, metal roofing, and gutters. Unique also has over 200 employees ranging from installers to marketers. All of its installation crews are guaranteed in writing to be full employees. For more information, visit http://uniquehomesolutions.org/.
Soft-Lite is a vinyl replacement window and door manufacturer headquartered in Streetsboro, Ohio. The company is a multiple Crystal Achievement Award winner and is also a recipient of the Friedman Corporation Customer Appreciation Award, the Window & Door Top 100 Manufacturers recognition, and the Door and Window “Companies To Watch” recognition. For more information, visit http://www.soft-lite.com.