A positive and thorough induction is vital. Managers need to set expectations from day one and provide tools to help team members learn quickly and easily.
(PRWEB) April 09, 2013
Smart retailers do everything they can to bring new employees up to speed as quickly as possible. Retail training in today’s environment is challenging and so it is important managers have the right tools to help them train. The employee handbook breaks down all the skills, knowledge and behaviors new team members need to learn day by day. It also captures key retail policies and work rules, providing a great basis for managers to work from. Also included is a coaching and feedback form, so managers can assess a team member’s competence and sign them off as they progress.
When a new staff member joins a company, there are four things managers need to do – 1. Communicate key company information, including policies and procedures, 2. Set selling and service expectations, 3. Plan and structure learning and 4. Provide coaching and feedback. The Authentic Training employee handbook provides all this for just $27.
Company Founder Melissa Davies says: "A positive and thorough induction is vital. Managers need to set expectations from day one and provide tools to help team members learn quickly and easily. Our employee handbook tells new team members what they should be focusing on learning each day, which is great for managers that don’t have time to provide a lot of direction. It’s also great for employees as they can drive their own learning and development".
Unlike other employee handbooks which are just templates, this one is already populated so managers don't have to start from scratch. Team members work their way through the induction program/handbook, learning all the skills and knowledge of successful retail associates. The handbook is developed in Microsoft Word, so it's easy for managers to customize to their business.
Retail training in today’s environment is becoming more and more challenging. There simply isn’t the money available to fund external courses, nor is there a lot of time to take staff off the floor. Then there is the challenge of needing staff to get up to speed straight away, so rapid learning is vital. But managers don’t need to invest a lot of time or money on retail training, Authentic Training provides quick, easy, affordable solutions for all retail training needs.