Boston, MA (PRWEB) April 23, 2013
Zappix, the Mobile Portal and Customer Service App company, headquartered in Burlington, MA, recently achieved an important milestone. The company’s unique customer service app has attained new heights of usage and consumer acceptance, reaching over 500,000 annual interactions, including phone, web, email, text messaging and social media (Twitter & Facebook).
“This rapid acceptance is the result of Zappix being the obvious choice when contacting customer service,” said Avner Schneur, Chairman of Zappix, Inc. “We see a high degree of repeat usage with many service providers. The Zappix visual menus are a preferred way to call customer service compared to IVR (interactive voice response) menus that often frustrate users in need of help, information and technical support.”
“The app is proving especially successful for companies and their clientele in the vertical markets of insurance, healthcare, travel, hospitality, banking, cellular and entertainment,” explained Gal Steinberg, Vice President of Zappix Marketing. “With Zappix, the customer satisfaction a company delivers is increased while, at the same time, mobile users enjoy a better experience getting information, making reservations and resolving issues.”
Support for Zappix is expected to dramatically expand as more local and national businesses and government agencies recognize its ability to improve customer relations, raise satisfaction levels, boost brand image perceptions, deliver positive differentiation, streamline service, increase revenues and reduce costs.
More About Zappix
Since 2012, the Zappix app has grown rapidly to support hundreds of companies that now deliver a streamlined way to reach customer service.. The continually expanding list of Zappix-supported organizations includes insurance companies, banks, mobile service providers, retailers, airlines and government agencies. Zappix recently opened its U.S. Headquarters office in Burlington, MA. For more information about Zappix, contact Gal Steinberg, Vice President of Marketing via e-mail at ZappixPR(at)zappix(dot)com, or visit Zappix on the web at Zappix.com.