Does customer service have its limits? New Book from Author Kathie Rodkey Says Yes

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A humorous expose into the world of working in retail.

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Ironically, if a store allows its customers to do whatever they want, they will eventually bring it down.

Rudeness, shoplifting and abuse from customers – life is tough for a retail worker in American society today, as dealing with issues such as these often become part of the job.

Inspired by years working in the retail industry herself, author Kathie Rodkey brings audiences The Customer Isn’t Always Right, a sometimes humorous, sometimes serious expose into the world of retail and the unjust but widespread practice of retail companies to value their customers more than their employees.

Rodkey opens up about the stressful and demanding retail workplace environment, and challenges customers and corporations alike to change the way they think about this enormous and growing segment of the American workforce.

“In retail, the motto has always been ‘the customer is always right’, but many customers abuse the system”, says Rodkey. “Ironically, if a store allows its customers to do whatever they want, they will eventually bring it down.”

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The Customer Isn’t Always RIght
By Kathie Rodkey
ISBN: 978-1-4772-6854-4
Softcover, retail price: $10.99
E-book price: $2.99

About the author
Kathie Rodkey lives in Maryland. She has four children and 13 grandchildren. She worked for the University of Maryland for 30 years and retired in 1998. After babysitting the grandchildren for seven years, she worked part-time in retail. Kathie has a keen interest in writing and is the author of two other books, Lucky 13: A Grandparent’s Guide and Free to Be Insane.

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Matt Zetzl
Bohlsen Group
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