Hollywood, FL (PRWEB) April 20, 2013
Mobius Vendor Partners and its CustomerCountSM, an enterprise feedback management tool, was honored with the prestigious Gold ARDY Award at the American Resort Development Association (ARDA) 2013 World Convention for its innovative programs used in the management and marketing of resorts.
Howard Nusbaum, president and CEO of ARDA, explains the meaning of the award: “It’s about recognizing the ‘best of the best’ in the vacation ownership industry. We shine the spotlight on those individuals and companies whose peers have nominated them for the impact and perseverance they have shown.”
Earlier this year, Robert Kobek, president of Mobius Vendor Partners was selected as a finalist for the ARDA Best Alliance Partner from a competitive field of industry suppliers. Along with his business partner and architect of the innovative survey system, Bill Morris, Mobius launched CustomerCount in 2008.
Kobek founded his present company in 1999. An ARDA Trustee and member of several ARDA committees, he has also served as the Chairman of the Information Services Advisory Board for Miller College of Business at Ball State University. The Gold ARDY Award represents both Kobek’s work with CustomerCount as well as his long-standing commitment to the timeshare industry.
CustomerCount has been helpful in identifying training initiatives for contact centers, front-line sales reps and at resort properties. As an existing client says “it’s not hit and miss any more. We were able to take the pulse of our prospects, buyers and tour no buys and segment by site, salesperson and tour source in real time.”
The Mobius Vendor Partner’s CustomerCount Online Feedback process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It has been customized for this survey. Originally designed by Mobius Vendor Partners for a major client, the Online Feedback system collects and measures feedback from customers and can be designed, such as in this case, for other market measuring campaigns as well.
Mobius Vendor Partners is a 14-year old business process design and management company specializing in servicing the needs of the timeshare industry. Mobius principals are active in ARDA through sponsorships and committee memberships. For more information visit http://www.mobiusvp.com, or http://www.customercount.com or call 317-816-6000.