As corporate leaders embrace business process outsourcing, they are finding that improvements in processes that touch customers are driving both revenue and client retention in addition to helping their bottom line.
New York, New York (PRWEB) April 23, 2013
Swiss Post Solutions (SPS) North America actively contributed to the annual Transform conference held by Kofax in San Diego, California. “Mailroom as a Competitive Weapon” was co-presented during the conference by Dermot McCauley, Vice President, Solutions Product Marketing, Kofax and Tom Carroll, Services Director of SPS. The session was targeted at executive level attendees who create business strategies that shape their future by transforming key business applications to drive customer acquisition and retention. In addition, SPS led a second presentation, “Making the Digital Mailroom a Reality,” to present the SPS strengths as an outsourcing provider and demonstrating how Kofax can be an integral part of our outsourcing solution.
Kofax Transform is an annual global forum. In 2013, nearly 600 attendees from 25 countries attended to learn how Kofax solutions can help them significantly increase their responsiveness to customers, provide a higher level of service, gain competitive advantage and better manage and grow their businesses while also greatly reducing operating costs.
Dan Moscatiello, CEO North America for Swiss Post Solutions, stated, “As corporate leaders embrace business process outsourcing, they are finding that improvements in processes that touch customers are driving both revenue and client retention in addition to helping their bottom line.“ Dan went on to add: “As a company with a proven track record in providing innovative solutions, SPS continues to share best practices on how we are helping our clients today with business transformation.“
Kofax® plc (LSE: KFX) is a leading provider of innovative smart capture and process automation software and solutions for the business critical First Mile of customer interactions. These begin with an organization’s systems of engagement, which generate real time, information intensive communications from customers, and provide an essential connection to their systems of record, which are typically large scale, rigid enterprise applications and repositories not easily adapted to more contemporary technology. Success in the First Mile can dramatically improve an organization’s customer experience and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in banking, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
About Swiss Post Solutions
SPS is a leading provider of solutions for the outsourcing of strategic business processes and offers comprehensive services in document management. SPS' 6,400 employees serve business clients in the areas of insurance, banking, telecommunications, media, retail, energy supply and travel & transportation. Part of the Swiss Post group, SPS is headquartered in Zurich (Switzerland) with an active presence in all important international economic regions.
SPS North America offers a comprehensive suite of business process outsourcing solutions and document management services including the transformation of key business applications from paper to digital documents enabling improved workflow and driving enhanced efficiencies. In the field of outsourced office services, SPS North America provides mailroom management, managed print services, reprographic services, IT helpdesk support, Front of House and reception services. The company has offices in New York City (HQ), Los Angeles, San Francisco, Chicago, Washington DC and Toronto, and operates secure document processing centers in Long Island City and Toronto.