These updates and improvements not only eliminate the stress on the customer support delivery side but also on the manager side. The new live chat app also makes managing a customer service team stress-free.
Atlanta, GA (PRWEB) April 22, 2013
Customer service stress is a daily hurdle faced by sole business owners, managers and customer service agents alike.
To help business owners and managers alleviate customer service stress in the workplace, Offerchat launched a free live chat for business and E-commerce websites to enable a fast, easy and on-page real time messaging between businesses and consumers.
In a very recent deployment of updates to its live chat customer service tool, the company integrated functions and improvements that will ease the stress that comes with delivering superior online customer support and pre-sales inquiries.
Some notable new features and improvements are: One-click save a response functionality, agent status toggle on the Firefox browsers and invasive sound notifications on Safari browsers to ensure no chats are missed.
A complete list of all updates, improvements and fixes can be perused in the company's official blog announcement.
These updates and improvements not only eliminate the stress on the epic customer support delivery side but also on the management side. The new live chat app makes managing a customer service team stress-free.
A manager or a business owner can access the web-based live chat dashboard and perform administrative functions such as reviewing the chat history archive, monitoring live chat agent performance and key metrics, and manage all owned business websites and assigned agents better among other things.
Offerchat.com focuses on the development of a free live chat for website specifically designed to help online businesses increase their conversions and sales. The chat tool is easy to add, full-featured and free of charge. Offerchat is in beta mode and being brewed to perfection at Click Labs, Inc. a company based in Cebu City, Philippines.
The company specializes in driving search marketing and social media traffic, social web app development and conversion optimization. Each product or service specifically helps small/medium website owners increase online visibility and improve online sales.