Herndon, VA (PRWEB) April 24, 2013
Deltek, Inc., the leading global provider of enterprise software and information solutions for government contractors and professional services firms, announced today that is has been awarded a 2013 Confirmit ACE (Achievement in Customer Excellence) Award. The accolade demonstrates Deltek’s outstanding commitment to Customer Support and marks the 6th year that Deltek has been recognized for outstanding customer support satisfaction with an ACE award.
The Confirmit ACE Awards program celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer feedback processes and its outstanding performance as measured by those processes. Deltek earned the Confirmit ACE Award based on Customer Satisfaction scores for Deltek support.
“We are honored to have been awarded a Confirmit ACE Award. Deltek has received this recognition six years in a row – a testament to our continued commitment to deliver the best customer experience possible,” said Garland Hall, Deltek’s Executive VP of Customer Care. “Our Customer Care team is dedicated to providing our more than 16,000 global customers with the tools and support they need to maximize their use of Deltek’s industry-leading solutions. This award truly is a tribute to our entire support team and their outstanding performance.”
"We are delighted to recognize Deltek as a customer excellence leader,” said Henning Hansen, President and CEO of Confirmit. “The Voice of the Customer is critical in enabling businesses in competitive industries to satisfy and retain customers, and drive business change. As an ACE Award winner, Deltek clearly understands this, and we are proud that they rely on Confirmit for these vital business initiatives.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. To be eligible for a 2013 Confirmit ACE Award, Confirmit Voice of the Customer (VoC) solutions clients must have conducted one or more surveys to assess customer satisfaction between October 1, 2011 and December 31, 2012. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit http://www.confirmit.com/ace-awards.
Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include A&N Media, Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Ipsos, JTN Research, Keep Factor, Morehead Associates, Nielsen, The NPD Group, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit http://www.confirmit.com for more information.
Deltek is the leading global provider of enterprise software and information solutions for professional services firms and government contractors. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 16,000 organizations and 2 million users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, optimize resources, streamline operations, and deliver more profitable projects. Deltek – Know more. Do more.® http://www.deltek.com.