(PRWEB) April 30, 2013
Soaring Contact Centers, a leader in revenue generating contact center services and solutions, announced today its financial results for the first quarter of 2013. In the first quarter of 2013, total revenues increased by 8% over the same period of time in 2012.
“We are pleased with the results delivered by our contact center business operations during the first quarter of 2013,” said Lydia Pimentel, Chief Financial Officer of Soaring. “ We continue to see growth across our verticals as we kick off the new year. Our continued focus on new customer acquisition combined with efforts to deliver first in class customer care, continue to result in increased revenue growth for Soaring."
Lydia continued, "Our business model continues to set us apart from our competition. Businesses are seeking partners that can align with their organizational sales and marketing strategies to deliver strong revenue results. As clients seek industry experienced partners that can deliver on their business requirements, Soaring continues to stand out as the leading choice in our industry.
Our focus on new revenue generation, combined with our high performance contact center deliverables are what is resulting in the key differentiators why our clients choose Soaring as their contact center partners. Our inbound and outbound sales and service teams continue to see growth in overall minutes serviced and our online chat and email management teams continue to attract new clients as businesses seek to capture more online visitors, increasing online revenues."
Soaring forecasts continued revenue growth for the remainder of 2013 and projects additional staffing personnel to be added to their Miami and Salt Lake City operations. Soaring, in addition, expects to grow their footprint in the U.S. with the opening of a new site in Cincinnati, Ohio during Third Quarter of 2013.
About Soaring Contact Centers
As a leader in revenue generating contact center services and solutions, Soaring is focused on delivering companies with new ways to increase sales conversions and revenues by delivering outstanding service and customer care to our clients' customers across a variety of different industries.
Every day from locations in the United States and overseas, Soaring employees help deliver a superior sales and customer care experience to all our customers, resulting in increased revenues for our clients, while reducing overall costs. Our commitment and determination to excellence is sure to go above and beyond all your expectations. Visit http://www.SoaringContactCenters.com to learn more.