This certification sends a clear message to consumers that Repair Defense Network is committed to conducting business in compliance with the VPA’s standards of conduct.
St. Louis (PRWEB) April 26, 2013
The Vehicle Protection Association welcomes vehicle contract service provider Repair Defense Network (RDN) as its newest member of the Certified Marketers Council. This announcement follows Repair Defense Network’s successful completion of the VPA Certification Audit Program.
The certification process for Repair Defense Network included a third-party review and on-site audit by a VPA certified auditor to ensure that the call center abides by all federal and state laws and upholds the VPA’s standards of conduct.
“The VPA certification audit is a rigorous process, and we commend RDN for its persistence in working with the auditor to accomplish this goal,” said Chris Carenza, executive director of the VPA. “This certification sends a clear message to consumers that Repair Defense Network is committed to conducting business in compliance with the VPA’s standards of conduct.”
“Our Vehicle Protection Association certification validates our continued efforts to put customers first and maintain ethical business practices,” said Joseph Yancey of Repair Defense Network. "We’re proud to be certified.”
Repair Defense Network can now display the VPA member certification logo on its marketing materials and website. The logo serves as a sign to consumers that Repair Defense Network has undergone a lengthy certification process and has completed their audit successfully.
About Repair Defense Network
It is Repair Defense Network’s practice to help consumers protect against unexpected car repair bills by providing the right vehicle service contract at the right price. Repair Defense Network understands that even though purchasing repair coverage for a vehicle is a smart decision, it can be a difficult one. That’s why RDN makes it a point to educate its customers on each plan that’s available. It is RDN’s belief that the better a consumer understands their coverage plans and rights, as well as their responsibilities, the better their experience. For more information, visit http://www.repairdefensenetwork.com.
About the Vehicle Protection Association
The Vehicle Protection Association (VPA) is a not-for-profit trade association representing firms active in the automotive service contract industry. Members include service contract marketers, administrators, insurers, payment providers and software providers. VPA currently has more than 60 members. The organization is committed to ensuring regulatory compliance among members, educating consumers on their rights and otherwise ensuring the integrity of the automotive service contract industry. For more information, visit http://www.vpanet.org.