Online customer service channels are expanding and traditional methods of engagement are not agile enough to keep up with customer demand. This is forcing organizations to find new ways to rapidly respond to their customers’ desire to self-serve."
Stamford, CT (PRWEB) May 01, 2013
WHEN: Thursday, May 2, 2013 at 8:00 AM PT, 11:00 AM ET; 4:00 PM UK
LOCATION: Online, with free registration
Self-service has become the major trend in customer relationship management and customers are demanding fast, accurate and consistent customer service available anytime, anyplace. This hyper-connected society requires organizations to become more agile in their ability to deliver information to customers on multiple channels - call center, social, web, mobile, and even game consoles. The ability to support a multi-modal experience impacts customer lifecycles. Failure puts the customer base at risk, but success leads to new customers based on positive influencer chatter. It’s time for companies to utilize 21st century tools and resources to build customer first strategies that adapt to customer demand and drives retention.
- Find out how to align the customer experience with customer expectations
- Examine ways to scale customer service strategies and overcome common barriers
- Learn how to leverage the power of knowledge management and virtual agents to augment and support various customer service channels
- Discover how personalization and natural language will help win customers and give companies the competitive advantage
This webinar will benefit customer experience and contact center executives, directors and managers, marketers, and IT partners that field hundreds of thousands of phone calls, live chat conversations and emails every year.
“Online customer service channels are expanding and traditional methods of engagement are not agile enough to keep up with customer demand. This is forcing organizations to find new ways to rapidly respond to their customers’ desire to self-serve no matter where they choose to engage with your brand,” says Creative Virtual USA CEO, Richard Simons. “Poor experiences negatively affect the bottom line while positive experience enhance the customer relationship with your brand. In order to get ahead of the curve, organizations must employ the latest technology coupled with conversational analytics to better understand customer behavior and enable voice of the customer programming that drives customer satisfaction and long-term loyalty.”
For more information about this Creative Virtual webinar, please visit http://info.creativevirtual.com/customerdemand.
About Creative Virtual
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organizations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, O2 and Virgin Media rely on our technology to optimize their customer support, sales, marketing and call center teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduce email and call volume, build brand loyalty, and increase customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is one of the most compelling self-service products in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.