Westlake Village, Ca (PRWEB) May 06, 2013
Crystal Travel in Westlake Village addressed the top three complaints of new members, and how they hoped to improve on these issues at a members only function last night.
According to Crystal Management, the number one complaint is definitely the gift. All prospective clients receive a free cruise, or airline tickets, or a hotel stay and even restaurant cash to encourage them to attend a sales presentation. But it's clearly stated upfront that all taxes and fees must be paid by the attendee and not by Delta. It is a complimentary gift and all travel does come with blackout dates and restrictions.
One Crystal manager said, "It's frustrating for us in that a new client hears about how amazing we are and then receives a gift from another company that just doesn't match up to what we do. But unfortunately, we can't fulfill all travel gifts for non members for that would use up our man power for our paying members. Our best advice is to use the gift as a fun trip and not a major vacation. Or don't use the airfare certificates to get to a wedding. And the cruise is an inside cabin, which can be upgraded, but will cost too much, so we just recommend taking the inside room, even though that's so against our passion. When we go on vacation, we want our members to get the best of the best."
The next most popular complaint is that a hotel is completely booked, which there's nothing one can do about that. If a desired location of travel is likely going to be crowded, travel agents always recommend that members seek the advice of our travel agents to get what they want.
The last complaint is that the membership fee must be paid for upfront. But most people see the savings match up to their membership fee in their first year.
To become a member, one must attend a sales presentation and must join that first day, (another popular complaint of non-members) but it's been a good marketing tool for Crystal and they don't see changing that anytime soon.