Minneapolis, Minnesota (PRWEB) May 07, 2013
CSM Lodging, a division of CSM Corporation, has announced that two of its executives received The President’s Award at the Carlson 2013 Business Conference held recently in Miami. Tom Murray, general manager for the Country Inn and Suites, located in Clive, Iowa, near Des Moines, and Jeff Arman, general manager of the Country Inn and Suites in Brookfield, Wisconsin, received the award. Bill Upshaw, president of CSM Lodging, which owns and operates both hotels, made the announcement.
“We congratulate both Tom and Jeff on receiving The President’s Award for 2013,” said Mr. Upshaw. “Both general managers were ideal candidates and are worthy recipients of Carlson’s annual prestigious honor.”
The President’s Award was presented by Thorsten Kirschke, president, Americas, Carlson Rezidor Hotel Group, and Scott Meyer, vice president Midscale Hotel, Americas, Carlson Rezidor Hotel Group.
Each year, Carlson’s Country Inns and Suites, a leading midscale hotel brand, honors its top performing hotels with The President's Award, which recognizes properties that have consistently provided exceptional guest satisfaction and brand engagement. Hotels must achieve a stringent set of criteria to be eligible for The President’s Award, including:
- Guest Satisfaction Index (GSI) of 8.86 or higher as reported in Medallia, the customer experience management solutions company
- A Problem Resolution Rate equal to or greater than the system average
- Problem Incidence Rate equal to or less than the system average system average
- Compliance to all Brand Signature Standards on the Business Performance 360 Report
- Green or higher score in Process Perspective on the Business Performance 360 Report
- Open all of 2013
Photo - CSM Lodging Executives receiving The President’s Award for 2013 from Carlson Rezidor Hotel Group (L to R):
Thorsten Kirschke, President, Americas, Carlson Rezidor Hotel Group
Tom Murray, General Manager, Country Inn and Suites, Clive, Iowa
Jeff Arman, General Manager, Country Inn and Suites in Brookfield, Wisconsin
Scott Meyer, Vice President Midscale Hotel, Americas, Carlson Rezidor Hotel Group
About CSM Lodging
CSM Lodging, a division of CSM Corporation, acquires, develops and manages quality hospitality real estate investments within select markets across the United States. The company is known for their business ethos of treating their customers and associates with integrity and respect, and for their commitment to the future of the communities in which they live and work.
In 1994, CSM purchased its first hotel in St. Paul, Minnesota. By the end of 2002, CSM had opened 29 hotels and developed a presence in Minneapolis, Portland, Denver, Boston, Detroit, Seattle and Naples. Today, CSM Lodging manages 38 hotels nationwide and continues to achieve awards in design, openings, quality, sales excellence, marketing and revenue management.
CSM Lodging is part of the CSM Corporation family of companies, founded in 1976, which has engaged in the acquisition, development, leasing, management and ownership of quality real estate assets. The extensive portfolio includes retail, office & industrial, multi-family residential, and hotel properties across the United States.
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